Serra Buick GMC Champaign

I felt that the recommended repairs were not only extensive but, more importantly, very expensive—especially after researching and comparing similar services at other dealerships. As a regular custom extensive but, more importantly, very expensive—especially after researching and comparing similar services at other dealerships. As a regular customer, I didn’t expect this from Serra Buick GMC. I also found out that some dealerships waive diagnostic fees for high-cost repairs, which wasn’t even mentioned to me here. Overall, I’m a bit disappointed with the experience. Nearly $7,500 in recommended repairs were presented without a clear explanation of the problem or a detailed itemized quote—just a fixed price. That doesn’t feel very professional or transparent to me. More

I took my 2019 Colorado to Serra GMC for an oil change that took two hours and also had the cabin filter replace big mistake. Slowest service I have ever seen and staff was rude as xxxx. I asked you th that took two hours and also had the cabin filter replace big mistake. Slowest service I have ever seen and staff was rude as xxxx. I asked you the owner of Serra and they told me they had no clue who they were working for they lied to me but after demanding I was given a name of Ben. Called spoke with a very nice lady she took all my information and number so Ben could call me back. I strongly suggest you avoid Serra GMC service unless you enjoy throwing hard earned money away for BAD service, and employees that will bold face lie to your face. I will go back to Sullivan Park Hill from now on. No one wanted to be honest so I can only image how they are not honest when it comes to your vehicle and doing work that is. not needed to make a bigger commission. I also asked two sales people they were also rude as the others and would not give me the owners name. The should remove the picture of Mr Serra on the wall they are all making him look really bad. Lets see if I get a call back. More

Well I had different tires put on my then new truck and this shop did the alignment supposedly. I spent $1220 on tires install and 4 wheel alignment. But 9000 miles later(80,000) miles tires all my tires a this shop did the alignment supposedly. I spent $1220 on tires install and 4 wheel alignment. But 9000 miles later(80,000) miles tires all my tires are wore wrong, from a bad alignment or no alignment. I talked to many places today and all inform it goes back to the alignment that most likely was done wrong here or not at all. When I talked to the service mgr today he did not seem to care much and was not offering any help. I'm sure if I went to Sullivan Parkhill in the first place I would not have these issues. Even Truck Trends says the alignment was the issue. Horrible costly experience. Maybe a BBB issue, not sure yet. More

Extremely rude customer service was just trying to find out the availability of a vehicle and was spoken to by Becca ! Changed my whole mind I will not purchase from this dealership they need to reevaluat out the availability of a vehicle and was spoken to by Becca ! Changed my whole mind I will not purchase from this dealership they need to reevaluate their employees More

Terrible service The service is extremely slow scheduled appointment for an oil change and I sat and waited 2.5 hours for them to do a 30 minute job The service is extremely slow scheduled appointment for an oil change and I sat and waited 2.5 hours for them to do a 30 minute job More

Lies after lies I bought a suv at this dealership 5 months ago an I has been problem after problem i highly don’t recommend this people if you can go some where else I bought a suv at this dealership 5 months ago an I has been problem after problem i highly don’t recommend this people if you can go some where else More