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Serra Buick GMC of Rochester Hills - Service Center

Rochester Hills, MI

4.0
16 Reviews
Call Service Center (248) 841-4405

16 Reviews of Serra Buick GMC of Rochester Hills - Service Center

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June 12, 2025

Great service, job was completed on time and within the cost estimate that was provided upfront More

by NF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Cortopassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miles AKA Jeff Miles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Holzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Moore
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May 12, 2025

Responsive to my issues. Realizing the length of time needed the loaner was very helpful. Kept me informed on progress and kept cost under estimate. More

by Ghaviland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Cortopassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 17, 2024

They greeted me at the promised time, completed the repairs within the promised time, and gave me a detailed explanation. More

by yeonseok.kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Holzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 24, 2024

I am a repeat customer. Excellent service always. I would highly recommend them to friends. More

by amyngust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Moore
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July 08, 2024

Second time they have damaged my vehicle in Service. Then they act like I am a liar and blow me iff adter saying they will take care if. I take my Denali to the Dealer so i can be confident with the s More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dont know
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April 14, 2024

Truck was in shop 16 days. Truck broke 6 day after receiving it back. Staff is polite but services are not the best More

by alan.lomasney
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill sutter
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September 26, 2022

Thank you. The service was excellent. As always greeted with smile and suggested other service that were needed. More

by isu2mam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name.
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Nov 24, 2022 -

Serra Buick GMC of Rochester Hills responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

April 09, 2022

The service advisor did not tell us what they found or how they fixed it. More

by Julie.m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
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February 17, 2022

Shelton always does quality work. I never had an issue with the service there. I recommend them to everybody. More

by tsimpson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
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October 07, 2021

Marc in service was awesome, as usual. Fit me in after scheduling mix up on my part. More

by Donvicenyedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc
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