Shelton Buick GMC - Service Center

Responsive to my issues. Realizing the length of time needed the loaner was very helpful. Kept me informed on progress and kept cost under estimate. Realizing the length of time needed the loaner was very helpful. Kept me informed on progress and kept cost under estimate. More

They greeted me at the promised time, completed the repairs within the promised time, and gave me a detailed explanation. repairs within the promised time, and gave me a detailed explanation. More

I am a repeat customer. Excellent service always. I would highly recommend them to friends. Excellent service always. I would highly recommend them to friends. More

Second time they have damaged my vehicle in Service. Then they act like I am a liar and blow me iff adter saying they will take care if. I take my Denali to the Dealer so i can be confident with the s Then they act like I am a liar and blow me iff adter saying they will take care if. I take my Denali to the Dealer so i can be confident with the service. Big disappointment More

Truck was in shop 16 days. Truck broke 6 day after receiving it back. Staff is polite but services are not the best Truck broke 6 day after receiving it back. Staff is polite but services are not the best More

The service advisor did not tell us what they found or how they fixed it. how they fixed it. More

Shelton always does quality work. I never had an issue with the service there. I recommend them to everybody. I never had an issue with the service there. I recommend them to everybody. More

Marc in service was awesome, as usual. Fit me in after scheduling mix up on my part. scheduling mix up on my part. More

Brought my 2019 Encore in for its first service appointment with 9,7xx miles and 17% of the Oils usage! I had received emails/messages from both Buick and this dealership to come in for service! Th appointment with 9,7xx miles and 17% of the Oils usage! I had received emails/messages from both Buick and this dealership to come in for service! The service advisor, Marc, asked if it was a used car, I responded no that was a new lease, he then proceeded to insist that the mileage and oil filter usage had been reset (Not True)! Then he indicated that oil change and tire rotation would cost about $60, which to my understanding was free! Marc indicated that it was only free within the first year? I never heard of this! He then asked where I purchased the SUV and I indicated I leased it from Jim Causley and he told me to take it back to them because he could not get reimbursed from Buick! During this conversation his temperament and demeanor was disappointing for a Service Advisor, obviously he was not there to help with getting my Buick Serviced! Based on this incident, I feel little loyalty to Buick. Also, if this is the face to the public for Shelton, they have lost a future prospective customer along with Family, Friends and Neighbors! Note: I am 30 year Retired GM Executive and obviously disappointed with the Dealership! More