Serra Buick GMC of Rochester Hills - Service Center

Brought my 2019 Encore in for its first service appointment with 9,7xx miles and 17% of the Oils usage! I had received emails/messages from both Buick and this dealership to come in for service! Th appointment with 9,7xx miles and 17% of the Oils usage! I had received emails/messages from both Buick and this dealership to come in for service! The service advisor, Marc, asked if it was a used car, I responded no that was a new lease, he then proceeded to insist that the mileage and oil filter usage had been reset (Not True)! Then he indicated that oil change and tire rotation would cost about $60, which to my understanding was free! Marc indicated that it was only free within the first year? I never heard of this! He then asked where I purchased the SUV and I indicated I leased it from Jim Causley and he told me to take it back to them because he could not get reimbursed from Buick! During this conversation his temperament and demeanor was disappointing for a Service Advisor, obviously he was not there to help with getting my Buick Serviced! Based on this incident, I feel little loyalty to Buick. Also, if this is the face to the public for Shelton, they have lost a future prospective customer along with Family, Friends and Neighbors! Note: I am 30 year Retired GM Executive and obviously disappointed with the Dealership! More

Terrible Dealership - BE WARNED Be warned, DO NOT take your car here for service. I was charged $1300 for a leak that caused the battery to fail. I had to dispute the charge with my Be warned, DO NOT take your car here for service. I was charged $1300 for a leak that caused the battery to fail. I had to dispute the charge with my credit card to get anyone to even address the issue with me. Forget the fight about being covered under warranty even after multiple visits. After more than a month, the service manager finally called and just argued with me to justify the $122 an hour shop rate and his technician(s) approach to the problem. In the end, I was the one that pointed them to the problem after the vehicle was in their shop for days. Finally, they didn't offer any compromise or refund but a credit if I bought a new car. Say what? I would NEVER do business of ANY sort with this dealership. I sold my GMC Denali and bought another brand. More

Professional Courtesy at all Levels I had an oil change and tire rotation. Also I had two modules electronically updated. I wanted to comment on the Porter who showed Customer care by t I had an oil change and tire rotation. Also I had two modules electronically updated. I wanted to comment on the Porter who showed Customer care by treating me with respect and courtesy by answering questions using Yes Sir and No Sir, which is a rarity these days. It shows that the dealership has instilled a customer first attitude which is not phony or unprofessional at all levels of their Staff. More

Service dept is great I’ve been taking my 2004 Canyon to their service department for a few years now. I have had consistently great service every visit. This time, there w I’ve been taking my 2004 Canyon to their service department for a few years now. I have had consistently great service every visit. This time, there was an issue with the vehicle ahead of mine and they needed another day to get to my truck. Jeff called and offered a free rental for as many days as it took to get everything figured out. I was very happy with that option. Jeff is always honest and up front with all information, and I feel comfortable with the service my vehicle receives. More

Great Service I have purchased Buick Enclave in 2008 from Shelton Buick and have always serviced it at this dealer. I have 145,000 miles and it still runs like a ne I have purchased Buick Enclave in 2008 from Shelton Buick and have always serviced it at this dealer. I have 145,000 miles and it still runs like a new vehicle. Most of the time I have dealt with Marc in service. He is really great, serves you with a smile and he has always guided me with right advice. Service has always been great and he serves with pride and integrity that is hard to find nowadays. More

Bad Seevice Got a new truck, treated like crap after one issue, many other issues still not resolved! Service Is not what it should be! Get better or quit selling Got a new truck, treated like crap after one issue, many other issues still not resolved! Service Is not what it should be! Get better or quit selling cars and trucks! More