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Serra Chevrolet - Cadillac - Buick - GMC - Service Center

Jackson, TN

4.6
309 Reviews

309 Reviews of Serra Chevrolet - Cadillac - Buick - GMC - Service Center

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July 31, 2025

They did a amazing job. We’re trying to figure out what was wrong with my vehicle. More

by jarvis.vaughan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your positive feedback, Jarvis! We're glad to hear that you had a great experience with us. If you need any further assistance with your vehicle, please don't hesitate to reach out to us at Serra Chevrolet Buick GMC Cadillac. We look forward to helping you! Sincerely, Your Friends at Serra Jackson

July 29, 2025

Awesome service they are always friendly, helpful, professional. Work hard to get u in for service as quick as possible More

by lynnsnativespirit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you, Lynn! We appreciate your feedback about the awesome service and friendly team at Serra Chevrolet Buick GMC Cadillac. We look forward to welcoming you back for your next visit. Sincerely, Your Friends at Serra Jackson

July 25, 2025

The staff are great they always treat me and my wife with the utmost respect and care about us there the best More

by russelllloyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for your wonderful review! We’re thrilled to hear that you and your wife feel respected and cared for by our staff at Serra Chevrolet Buick GMC Cadillac. Your support means a lot to us, and we look forward to serving you both again soon! Sincerely, Your Friends at Serra Jackson

July 23, 2025

I absolutely love this dealership. They are always there to help me and never have given me any bad service. I will always buy my vehicles from them. I highly recommend them. More

by kosborne35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the wonderful review! We're thrilled to hear that you love Serra Chevrolet Buick GMC Cadillac and appreciate our commitment to excellent service. Your recommendation means a lot to us, and we look forward to helping you with your future vehicle purchases! Sincerely, Your Friends at Serra Jackson

July 11, 2025

Service dept was excellent. . took the car in and they were prompt with my appointment and provided a comfortable place to wait.. everyone was courteous and professional More

by lisahall5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the positive feedback, Lisa! We’re thrilled to hear that you had an excellent experience with our service department at Serra Chevrolet Buick GMC Cadillac. It's great to know that our team made your visit comfortable and professional. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Your Friends at Serra Jackson

July 10, 2025

Fast & efficient ! Courteous employees ! On time & not as expensive as I thought would be. Will be back! More

by lryan77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wildon
Jul 10, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for your wonderful review! We're thrilled to hear that your experience at Serra Chevrolet Buick GMC Cadillac was fast, efficient, and that our employees provided courteous service. We appreciate your feedback on pricing as well, and we're looking forward to welcoming you back! Sincerely, Your Friends at Serra Jackson

July 10, 2025

I had an appointment at 1:30 for an oil change only. I arrived at 1.22 and didn’t leave until 2:59. It should not take an 1 hour and 37 minutes to do an oil change. If they were running late they should More

by RINGER18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing this review. We encourage you to contact us directly at your convenience to discuss your experience further. Sincerely, Your Friends at Serra Jackson

July 02, 2025

The overall experience was good. The one gentleman that checked us in was unorganized and confusing. More

by deicequeen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your feedback regarding the check-in process and we're glad to hear that your overall experience at Serra Chevrolet Buick GMC Cadillac was good. If you have any further feedback or wish to discuss your experience in more detail, please feel free to contact us. Sincerely, Your Friends at Serra Jackson

June 27, 2025

My wife was led to believe that our service would be covered under warranty/recall check, but they charged me for it. When I tried to talk to the service manager about it, he began yelling at me and bec More

by ahuguenard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Hamady
Jun 30, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

This review has been received and acknowledged. Sincerely, Your Friends at Serra Jackson

June 24, 2025

Kia Service is great! Wilson made my service appointment go very smooth, by keeping my informed as I waited in the new nice facility! More

by lauriearobertson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilson
Jun 24, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your review, Laurie! We're glad to hear that Wilson provided you with excellent service and that you enjoyed our new facility at Serra Chevrolet Buick GMC Cadillac. We appreciate your feedback and look forward to serving you again. Sincerely, Your Friends at Serra Jackson

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