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Serra Chevrolet - Cadillac - Buick - GMC - Service Center

Jackson, TN

4.7
291 Reviews

291 Reviews of Serra Chevrolet - Cadillac - Buick - GMC - Service Center

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May 02, 2025

Service guy was polite and they were speedy in the first service but when I wet to my car there was greasy and prints in my light leather seat and black greasy marks on my door panel also in the white stitc More

by adamstracy26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know
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May 03, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing your experience with us. We understand your concerns regarding the condition of your Cadillac after service at Serra Chevrolet Buick GMC Cadillac. It's essential for us to maintain high standards, and we appreciate your feedback. We encourage you to reach out to us directly so we can discuss this with you further and learn more about your experience. Sincerely, Your Friends at Serra Jackson

April 29, 2025

We have been a customer for a lot of years now. Serra always delivers top notch customer service. Thank you guys. More

by dlee26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for your feedback! We're so happy to know you have been a loyal customer and that Serra Chevrolet Buick GMC Cadillac has consistently provided you with top-notch service. We appreciate your support and look forward to serving you for many more years to come! Sincerely, Your Friends at Serra Jackson

April 26, 2025

The young man at the service desk was very courteous. My car was serviced very quickly. More

by bperry9419
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We’re thrilled to hear that our team at Serra Chevrolet Buick GMC Cadillac provided courteous service and that your car was serviced quickly. We appreciate your feedback and look forward to seeing you again for your next visit! Sincerely, Your Friends at Serra Jackson

April 26, 2025

A quick, easy, painless process. Was kept up to date on findings throughout the day so there were no surprises. More

by sdkelly1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We're thrilled to hear that your experience at Serra Chevrolet Buick GMC Cadillac was quick, easy, and painless. Keeping our customers informed is our priority, and we're glad that you felt supported throughout the process. We appreciate your feedback and hope to see you again soon! Sincerely, Your Friends at Serra Jackson

April 24, 2025

Very polite and got the job done in the time frame promised Nice dealership and very clean More

by osbe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince
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Apr 24, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your kind words! We’re thrilled to hear that you had a positive experience with us at Serra Chevrolet Buick GMC Cadillac. Our team takes pride in providing excellent service and maintaining a clean environment. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Your Friends at Serra Jackson

April 19, 2025

I brought my car at this dealership. This is the main reason I continue to take my car to Serra for service. Sometimes its good serve and sometimes not. This time was average. More

by Lola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing your experience with us, Lola. We appreciate your loyalty to Serra Chevrolet Buick GMC Cadillac for your service needs. It's our goal to provide consistent and excellent service, and we understand that experiences can vary. Your feedback is valuable, and we encourage you to reach out to us directly so we can address any concerns you may have. We look forward to serving you better in the future! Sincerely, Your Friends at Serra Jackson

April 14, 2025

They are courteous. Thankful for the professionalism they showed. They did exactly what they said they would do . More

by linebro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Apr 15, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your kind words! We sincerely appreciate your feedback about the courteous service and professionalism you experienced at Serra Chevrolet Buick GMC Cadillac. It’s our goal to deliver on our promises, and we’re thrilled to hear that we met your expectations. We look forward to serving you again in the future! Sincerely, Your Friends at Serra Jackson

April 13, 2025

They were very nice folks. It was a vey good experience overall and I am quite satisfied. More

by vic12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing your experience with us! We're glad to hear that you found our team to be nice and that your overall experience at Serra Chevrolet Buick GMC Cadillac was satisfying. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Your Friends at Serra Jackson

April 13, 2025

Easy to make an appointment, very helpful and answered all questions. Date shown when next oil change due. More

by dellayarbrough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your feedback, Dell! We're glad that your appointment was easy to make and that our team was helpful in answering all your questions. At Serra Chevrolet Buick GMC Cadillac, we strive to provide excellent service, and we appreciate your feedback. We look forward to assisting you again! Sincerely, Your Friends at Serra Jackson

April 08, 2025

Service was great . Waiting time was short always use Serra. I purchased my Cadillac in 2009 and have been pleased with the service so far.Thinking about another C More

by jbraxter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for taking the time to share your feedback with us. We are happy to hear that your experience at Serra Chevrolet Buick GMC Cadillac has been positive over the years since you purchased your Cadillac in 2009. It's great to know that you're considering another Cadillac and we look forward to seeing you again! Sincerely, Your Friends at Serra Jackson

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