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Serra Chevrolet - Cadillac - Buick - GMC - Service Center

Jackson, TN

4.6
313 Reviews

313 Reviews of Serra Chevrolet - Cadillac - Buick - GMC - Service Center

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July 10, 2025

I had an appointment at 1:30 for an oil change only. I arrived at 1.22 and didn’t leave until 2:59. It should not take an 1 hour and 37 minutes to do an oil change. If they were running late they should More

by RINGER18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing this review. We encourage you to contact us directly at your convenience to discuss your experience further. Sincerely, Your Friends at Serra Jackson

July 02, 2025

The overall experience was good. The one gentleman that checked us in was unorganized and confusing. More

by deicequeen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your feedback regarding the check-in process and we're glad to hear that your overall experience at Serra Chevrolet Buick GMC Cadillac was good. If you have any further feedback or wish to discuss your experience in more detail, please feel free to contact us. Sincerely, Your Friends at Serra Jackson

June 27, 2025

My wife was led to believe that our service would be covered under warranty/recall check, but they charged me for it. When I tried to talk to the service manager about it, he began yelling at me and bec More

by ahuguenard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Hamady
Jun 30, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

This review has been received and acknowledged. Sincerely, Your Friends at Serra Jackson

June 24, 2025

Kia Service is great! Wilson made my service appointment go very smooth, by keeping my informed as I waited in the new nice facility! More

by lauriearobertson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilson
Jun 24, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your review, Laurie! We're glad to hear that Wilson provided you with excellent service and that you enjoyed our new facility at Serra Chevrolet Buick GMC Cadillac. We appreciate your feedback and look forward to serving you again. Sincerely, Your Friends at Serra Jackson

June 22, 2025

Fast efficient service. Staff is very helpful and pleasure to work with. Completed in a timely manner More

by rickc64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dont recall
Jun 22, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you, Rick, for your wonderful review! We're thrilled to hear that you experienced fast and efficient service at Serra Chevrolet Buick GMC Cadillac. Our team strives to provide helpful and pleasant assistance, and we're glad it made a positive impact on your visit. We look forward to welcoming you back soon! Sincerely, Your Friends at Serra Jackson

June 17, 2025

All personnel were helpful and professional. They took my car on time, and the service was performed in the time and for the price they quoted me. I am very satisfied! More

by bnstovall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know the names of the people I worked with.
Jun 17, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your positive review! We're thrilled to hear that you found our team at Serra Chevrolet Buick GMC Cadillac to be helpful and professional, and that your service experience met your expectations. Your satisfaction is our priority! We look forward to welcoming you back for your next visit. Sincerely, Your Friends at Serra Jackson

June 09, 2025

The staff is awesome and always so helpful. I bought my car from them and highly recommend anyone to do the same. More

by lisachibbaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review, Lisa! We’re thrilled to hear that you had a great experience with our staff at Serra Chevrolet Buick GMC Cadillac. Your recommendation means a lot to us. We look forward to serving you again in the future! Sincerely, Your Friends at Serra Jackson

June 05, 2025

Was disappointed that it took so long to find problems was satisfied with end result More

by struder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your feedback. We appreciate you sharing your experience, and we're glad to hear you were satisfied with the end result. At Serra Chevrolet Buick GMC Cadillac, we strive to improve our processes and ensure all our customers have a positive experience. If you have any further concerns or suggestions, please feel free to reach out to us. We hope to see you again soon! Sincerely, Your Friends at Serra Jackson

June 04, 2025

July 2024 my husband purchased our 2024 GMC Sierra 1500 AT4 out of state. At the time Serra Chevrolet did not have any in stock. Not long after purchase the tailgate began falling. When the tailgate fell i More

by kp7116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas and Wilson
Jun 05, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

This review has been received and acknowledged.

May 30, 2025

Kept my car for almost a week. No word. And we went to check on it. Still sitting in a back lot. We took my car to Express in Brownsville. They at least communicate with us. And GM More

by pbrady3335
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing your experience. We understand how disappointing it is to leave your vehicle for several days without updates or communication. At Serra Chevrolet Buick GMC Cadillac, timely follow-up and clear communication should be part of every service visit, and we regret that this was not your experience. Your comments will be shared with our team for review. If you would like to discuss this further, we welcome you to contact us directly. Sincerely, Your Friends at Serra Jackson

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