Serra Chevrolet of Southfield

Unethical dealership. They do not stand by their word. Sold me a lemon, no tread on my tires the first thing I inquired about because I had just purchase new tires for my They do not stand by their word. Sold me a lemon, no tread on my tires the first thing I inquired about because I had just purchase new tires for my old car that I sold. I was given a loaner only to be told the tags had expired, so I had been driving around with expired plates. The car I purchased was 3 years old, with low mileage. The engine light came on, the tires were bald, the starter needed to be replaced and the oil changed all within weeks of purchase. This is a very shady dealership. The generic response to reviews “please contact us to discuss” is a joke. Take responsibility and you reach out to the customers that’s keeping you in business. Michigan is a large state and people do not have to buy vehicles from you. Be ethical in your business dealings so you don’t lose business and eventually your dealership. More

From the start, the customer service here was the ABSOLUTE BEST from all of the employees that I interacted with. My salesperson was Lori Wild, and I must say that she is OUTSTANDING! The dealership ABSOLUTE BEST from all of the employees that I interacted with. My salesperson was Lori Wild, and I must say that she is OUTSTANDING! The dealership was extremely busy, but Lori took care of my every need. She is very professional, personable and hospitable and explained everything in great detail. The general sales manager as well as the finance manager were great also! Thank you all so much for your time, patience and follow-up calls! More

I had a good experience with Randy but they damaged my tire sensor and now I can't see my tire pressures. Scott is saying the only way to correct the problem that was caused after I purchased 4 new tires tire sensor and now I can't see my tire pressures. Scott is saying the only way to correct the problem that was caused after I purchased 4 new tires is to pay an additional $100 to replace the sensor battery. Turns out the same thing happened to someone else that I know. Something isn't right about this dealerships service department. Sounds like a scam to me. More

Sales staff is not knowledgeable. Promises made were not upheld when paperwork was brought to sign. Treated as if I was not an informed buyer or able to see the slimy quick change. Promises made were not upheld when paperwork was brought to sign. Treated as if I was not an informed buyer or able to see the slimy quick change. Women- stay away from this place if you want any respect. More

She is AMAZING ! Outstanding customer service ! If I could rank her more stars I would . My family loves her , and she did and fought on my behalf to get into a vehic Outstanding customer service ! If I could rank her more stars I would . My family loves her , and she did and fought on my behalf to get into a vehicle that would be well worth it in the long run. Her honesty and integrity will take her very far . Thank you More

save your money and sanity and buy your vehicle from another dealership. This dealership will sell you a lemon. Their repair center is just as terrible. The customer service is poor. another dealership. This dealership will sell you a lemon. Their repair center is just as terrible. The customer service is poor. More

Kyle Prochazka was an excellent salesman because of his knowledge, patience, and willingness to help. I was nervous about being able to purchase the car that I needed due to an unexpected circumstance tha knowledge, patience, and willingness to help. I was nervous about being able to purchase the car that I needed due to an unexpected circumstance that happened during the process. Kyle was understanding and worked diligently to get me in my desired car. Now I'm driving my 2024 Trax with peace of mind. Also, the manager came out and personally thanked me for my purchase. This type of service has made me a repeat customer because I will definitely be back when I need my next car. More

Great sales person to work with, very patient, cheerful and very easy to deal with. Serra Chevrolet is very lucky to have a man like him working for them! and very easy to deal with. Serra Chevrolet is very lucky to have a man like him working for them! More

Not a pleasant experience. Vehicle not ready when promised, caused a long wait and waste of my time. Other issues too. Will never return or recommend. Vehicle not ready when promised, caused a long wait and waste of my time. Other issues too. Will never return or recommend. More

Jeremy gave us a no-pressure buying experience from the moment I first called the dealership. In person he's knowledgeable, kind, and paid attention to our specific priorities in choosing a used car. We te moment I first called the dealership. In person he's knowledgeable, kind, and paid attention to our specific priorities in choosing a used car. We test-drove a car we'd seen online, and he recommended another one for us to consider. He kept in touch via text, and a week later we made a purchase. Highly, highly recommend Jeremy for his sales style! He's a person of principles, and we felt we could trust his word. More