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Serra Ford Gaylord
Gaylord, MI
68 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 68 reviews
August 28, 2025
I went to Serra Ford in Gaylord anticipating to purchase a used SUV, but ended up with a brand new one! Gabriel was my salesperson - and he was phenomenal!! He went above and beyond to make sure I was his p a used SUV, but ended up with a brand new one! Gabriel was my salesperson - and he was phenomenal!! He went above and beyond to make sure I was his priority and that I got just what I needed. I'm so grateful for this experience and have been recommending Serra Ford and Gabriel to everyone. Thanks so much!! More
by trishagough15
Employees Worked With
Gabriel Rogers
August 22, 2025
Salesperson said that there were new brakes. THERE WASNT. Probably 50,000 miles ago new. Salesperson said they fixed the exhaust problem, they did a temp fix and the car now needs a whole new ex THERE WASNT. Probably 50,000 miles ago new. Salesperson said they fixed the exhaust problem, they did a temp fix and the car now needs a whole new exhaust a couple days later. More
by dylanzinke
Employees Worked With
Denice
June 03, 2025
I recently brought my 2024 F-150 to Sarra Ford Gaylord for an oil change, and unfortunately, the service was subpar. It appears that the technicians cut corners by not removing the skid plate during the o for an oil change, and unfortunately, the service was subpar. It appears that the technicians cut corners by not removing the skid plate during the oil change, resulting in oil leaking all over my garage floor overnight. When my wife returned the vehicle the next day, they cleaned the undercarriage and rechecked the oil, but the inconvenience and lack of professionalism were already apparent. What’s worse, I was promised a follow-up call once the service was complete, and no one ever reached out. As a long-time customer of Bill Marsh Ford Gaylord, I was accustomed to consistent, high-quality service. Sadly, this experience with Sarra Ford Gaylord did not meet those standards. This has left me questioning whether I’ll return in the future. More
by JD
Employees Worked With
Service department
May 30, 2025
The service is always great but the cost is very high. $30.00 for a air filter and maybe 1 minute to install it is kinda over-charging to me. $70.00 for so, is also expensive for an oil change. $30.00 for a air filter and maybe 1 minute to install it is kinda over-charging to me. $70.00 for so, is also expensive for an oil change. More
by rdbresser
Employees Worked With
Tina Clark
March 23, 2025
Not only was the car I purchased very nice, the sales staff and everyone else at the dealership were exceptional, knew their jobs, were courteous, and very helpful. I must say that the process was very staff and everyone else at the dealership were exceptional, knew their jobs, were courteous, and very helpful. I must say that the process was very quick and easy. I think that I was in and out of the dealership within about 2 hours. More
by derosia.mark
Employees Worked With
Tina Clark
February 21, 2025
Made appointment 7 days in advance . Came home after truck was there 21/2 days after no calls or returned calls from dealership. I stopped in and truck was not worked on and they couldn’ Came home after truck was there 21/2 days after no calls or returned calls from dealership. I stopped in and truck was not worked on and they couldn’t work on truck until following day possibly But most likely until Monday. Took truck with out service being done More
by bill
Employees Worked With
Tina Clark
January 12, 2025
bought this older escape as a "winter beater". it was exactly as represented- rusty. and so far, trusty. heater, lights, wipers and 4x4 all work fine. great value for the money, i can keep my Taur it was exactly as represented- rusty. and so far, trusty. heater, lights, wipers and 4x4 all work fine. great value for the money, i can keep my Taurus out of the oversalted Michigan roads. cash deal, did not finance. More
by joe
Employees Worked With
Zak
