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Serra Ford Gaylord

Gaylord, MI

3.9
77 Reviews

1928 S Otsego Ave

Gaylord, MI

49735

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Showing 77 reviews

March 08, 2026

I don’t like being lied to and I wouldn’t recommend anyone to go there if you want more feedback on this issue call me! More

by wnewer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tina Clark
February 11, 2026

Gabriel wss my salesman and he was so kind and a pleasure to deal with. He was patient with me and helped with any questions I had. I knew the car I wanted and he explained everything very well. I would h More

by rich692011
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tina Clark
Feb 15, 2026 -

Serra Ford Gaylord responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

February 06, 2026

There was one vehicle in the bay getting a oil change, it took a full 25 minutes to get that vehicle done even though it was started when I pulled up, come to find out they only have one worker changing oil More

by robinflint111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The oil change tech
February 06, 2026

I bought a used vehicle from Serra Ford in Gaylord and recently had service repairs done. Their team is excellent and goes the extra mile to take care of their clients! Dave was the one who did the repair More

by abby.florenski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Feb 08, 2026 -

Serra Ford Gaylord responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

January 26, 2026

Excellent service! Was able to get my vehicle in Quickly. Great communication! Will return again! More

by Cfoster0018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Clark
Jan 29, 2026 -

Serra Ford Gaylord responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 17, 2026

Very pleased with my experience at Serra Ford in Gaylord! Excellent customer service and communication. More

by abby.florenski
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
LJ
Jan 18, 2026 -

Serra Ford Gaylord responded

Hi, thank you for leaving such a great review and high star rating. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 19, 2025

Denise was fantastic to work with. I am an out-of-state customer and she ensured she did everything carefully and accurately. No snags at all. Took possession of the truck the same wee More

by Rkendall0717
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denise Yeskey
Dec 22, 2025 -

Serra Ford Gaylord responded

Hello, we're pleased to hear everything was completed to your satisfaction! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 12, 2025

Dealing with service depth was great. Took care of recalls and tailgate issues. Grwat job! More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Clark
September 22, 2025

Great service very helpful. . The young man was very courtius to me and my daughter. He worked very hard to help me get my car. Definitely would recommend Serra Ford More

by lewistonrandrjc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Rogers, Tina Clark
August 28, 2025

I went to Serra Ford in Gaylord anticipating to purchase a used SUV, but ended up with a brand new one! Gabriel was my salesperson - and he was phenomenal!! He went above and beyond to make sure I was his p More

by trishagough15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Rogers
Sep 01, 2025 -

Serra Ford Gaylord responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for your business! Take care!

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