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Serra Ford Rochester Hills
Rochester Hills, MI
1,341 Reviews
At Serra Ford Rochester Hills, we care deeply about giving our customers an enjoyable car-buying or -servicing experience.
With an incredibly large selection of both new and pre-owned vehicles for sale, we make sure each person that enters our Michigan dealership leaves with a car, truck or SUV that has everything they envisioned and more. Stop by our Ford dealership in Rochester Hills, MI, and let us help you find a vehicle that transforms any drive you take into the highlight of your day!
Walk into our Michigan Ford dealership anytime and you can expect to be assisted by a member of our Ford sales team within moments. The Serra Ford Rochester Hills sales professionals take pride in maintaining a friendly, no-pressure sales environment to ensure that our customers feel fully confident in their decision to lease or buy a new Ford or used vehicle. We also have experienced Ford service technicians on site to help keep your vehicle running like new, and if you'd like to make a repair on your own you can easily order OEM Ford parts through our parts center. Whether you're looking to buy a new Ford, a pre-owned Ford or a used vehicle of a different brand, our Ford sales team is sure they can match you with a vehicle that checks off every box on your list.
At Serra Ford Rochester Hills, our first priority is the satisfaction of our customers, so come visit our Michigan Ford showroom to see how we can make your car-buying decision an enjoyable and stress-free experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,341 reviews
August 02, 2025
Top notch customer service. ! Jeremy Randolph could not have been more helpful. Had what I was wishing for in stock and made it a smooth transaction. Excellent dealership. ! Jeremy Randolph could not have been more helpful. Had what I was wishing for in stock and made it a smooth transaction. Excellent dealership. More
by cindyolsen
July 31, 2025
Jeremy Randolph was super to work with and made the process way less daunting that I anticipated. He listened to what I was looking for and found the best fit. I am very happy with my new vehicle and l process way less daunting that I anticipated. He listened to what I was looking for and found the best fit. I am very happy with my new vehicle and look forward to working with him and Serra Ford again in the future! More
by Anna S
Employees Worked With
Jeremy Randolph
July 31, 2025
Had to come back and write a second review for Matt Weir that was exceptional through my whole service experience. The dealership I previously went to give me the runaround and from the beginning, Matt took that was exceptional through my whole service experience. The dealership I previously went to give me the runaround and from the beginning, Matt took care of us in every way with excellent communication, leaving me detailed voicemails daily! I didn’t even have to call for updates! and also got my service Work done quickly and efficiently!!so from now on I’m bringing my vehicle to Serra Ford and will always recommend Matt Weir to anyone I hear needs service at Serra Ford! Great job Matt !!! And, please thank the service technician for a great job also!!! you and your whole team deserve an award for your exceptional service Work!!!! More
by newyear0857
Employees Worked With
July 28, 2025
Very easy and seamless experience. Michele Dargis was the best! No pressure, experienced, and fast! I will be back! Michele Dargis was the best! No pressure, experienced, and fast! I will be back! More
by Don List
Employees Worked With
July 23, 2025
I have used Serra Ford for my past 4 trucks and they always do a great job. always do a great job. More
by matthewst2
Employees Worked With
July 19, 2025
Everyone was so nice and made me so comfortable with my purchase! Made a difficult process easy and as painless as possible! purchase! Made a difficult process easy and as painless as possible! More
by dnorgrove1
July 07, 2025
We had a great experience at Serra Ford Rochester Hills. Everyone was very friendly, helpful and knowledgeable throughout the transaction of leasing our Ford Bronco. Couldn't ask for a better sales consult Everyone was very friendly, helpful and knowledgeable throughout the transaction of leasing our Ford Bronco. Couldn't ask for a better sales consultant and her sales assistant. They were the best! We are very happy.... More
by skaysautt56
July 07, 2025
FANTASTIC experience with Serra Ford of Rochester Hills, MI!!! I purchased a used 2017 Shelby GT350 that only had 1,564 miles! I went in one evening near closing and Toubee was more than happy to take the MI!!! I purchased a used 2017 Shelby GT350 that only had 1,564 miles! I went in one evening near closing and Toubee was more than happy to take the time and show me the vehicle. I went home and sat on it for 24 hours and then finally discussed it with my wife. I got the green light and raced over to drop a deposit - hoping it was still available. It was! Yippie! Everyone was awesome from Professional Sales Rep Bailey and her assistant Toubee, and used Sales Manager James and the entire staff. The car was beyond shined up at time of pick-up and a full tank of fuel. I'm very pleased, had a great experience, and I would highly recommend Serra Ford!!! More
by ShelbyGT350
July 01, 2025
purchased a used F150, dealer took care of 2 issues on the vehicle and the maintenance department was very professional. I have no complaints. The first purchase with the new owner Serra Ford. All my o the vehicle and the maintenance department was very professional. I have no complaints. The first purchase with the new owner Serra Ford. All my other purchases were with the prior owner. More
by caviges
