Serra Honda Grandville - Service Center

The reps were courteous and friendly with competent mechanics. They also have a very nice waiting room. mechanics. They also have a very nice waiting room. More

I always appreciate the service, reason for 5 star review. With last visit I believe I could have had a little better explanation of what 60,000 mile service entailed. Glad for work done and check ove review. With last visit I believe I could have had a little better explanation of what 60,000 mile service entailed. Glad for work done and check over, just didn’t appreciate the rotation of tires that had just been done less than 100 miles prior. Sticker on window with next mileage for rotation, clearly not needed. Had to take it back where I get tires rotated.and have them re-done. Not a great explanation when I called about how tire threads are looked at. Otherwise, great service… this just soureded it, especially if I paid for a rotation in total cost! More

Friendly staff and walking distance to Cracker Barrel! We have also taken advantage of a courtesy vehicle which is a very nice service feature. We have also taken advantage of a courtesy vehicle which is a very nice service feature. More

He lets me know all the things I need to do He's very easy to work with easy to work with More

Customer service is always of importance. They do their best at fixing issues with my car! They do their best at fixing issues with my car! More

Thorough, attention to detail, professional, straightforward, and honest I think the service representative's name was Phil – and when I asked about my tires and when they may need to be replace straightforward, and honest I think the service representative's name was Phil – and when I asked about my tires and when they may need to be replaced, he said they are fine right now that the better tread tires are in the front so they weren't rotated in by fall. I will probably need another set. More

It was very easy to schedule our service, and Dwain Scheller does a great job :-) Scheller does a great job :-) More

Very reliable, dependable and helpful. I go to Dwain every time and he is super answering all my questions and giving good advice. I go to Dwain every time and he is super answering all my questions and giving good advice. More

Dwain's the best. He will always call me before having the mechanics fix anything and tries to work around my schedule since I live out of town and I am not the best a He will always call me before having the mechanics fix anything and tries to work around my schedule since I live out of town and I am not the best at planning ahead. More

Dwaine is a people person who understands what has to be done. The was a warranty issue, & they completed the work in a timelee manner. It is a pleasure to have a place to have your vehickle serviced!!! done. The was a warranty issue, & they completed the work in a timelee manner. It is a pleasure to have a place to have your vehickle serviced!!! More