Serra Honda Grandville - Service Center

Very satisfied customer All the staff is very friendly! Very speedy service! They work quickly to have your vehicle ready on time! They have a very nice waiting room! All the staff is very friendly! Very speedy service! They work quickly to have your vehicle ready on time! They have a very nice waiting room! More

Quick and efficient service I love bringing my Honda CRV in to Rivertown Honda because they are friendly, courteous, and efficient. The pricing is fair and they do a great job e I love bringing my Honda CRV in to Rivertown Honda because they are friendly, courteous, and efficient. The pricing is fair and they do a great job every time! More

Took the worry out of service Stopped in without an appointment, needed a repair that, if performed improperly, would have been a real problem. They accomplished the work in a very Stopped in without an appointment, needed a repair that, if performed improperly, would have been a real problem. They accomplished the work in a very timely manner, without incident. Very pleased. More

Treated with kindness and respect. Upon arrival for an oil change, after a short wait, was greeted and asked how I could be helped. Said I needed an oil change and tires rotated. Agre Upon arrival for an oil change, after a short wait, was greeted and asked how I could be helped. Said I needed an oil change and tires rotated. Agreed to wait for the service and was very pleased that in no time at all, my vehicle was ready to go. Was treated with kindness and respect. More

Quick Service I appreciate being able to schedule a time for my oil change and tire rotation. When I arrived at the dealership, I verified how long it should take I appreciate being able to schedule a time for my oil change and tire rotation. When I arrived at the dealership, I verified how long it should take and was told about 30 minutes. Instead of 30 minutes, it only took 20 minutes, which was a pleasant surprise. More

Had 100000 mile service done I had a lot of service done and so far I am very pleased with the work done. Timing belt, water pump and spark plugs as well as coolant flush. I had a lot of service done and so far I am very pleased with the work done. Timing belt, water pump and spark plugs as well as coolant flush. More

Oil change Great service...quick, friendly, great waiting space comfortable, checkout was fast and efficient. Making appointment made for easy in and out. Would Great service...quick, friendly, great waiting space comfortable, checkout was fast and efficient. Making appointment made for easy in and out. Would recommend to others More

Great experience! They did a great job, were friendly and accommodating, even without an appointment. I will definitely make this my new place for service! Thank you! They did a great job, were friendly and accommodating, even without an appointment. I will definitely make this my new place for service! Thank you! More

amazing Getting my oil changed only took 10 minutes, fixed the air pressure in my tires and a few other things for a great price. They even warmed my car up Getting my oil changed only took 10 minutes, fixed the air pressure in my tires and a few other things for a great price. They even warmed my car up for me when I was going to leave and put it right outside the door. The waiting area was very nice as well! More

Terrible Service My wife brought her car there for a very specific problem. The accelerator was racing out of control. It was literally trying to push her into the c My wife brought her car there for a very specific problem. The accelerator was racing out of control. It was literally trying to push her into the car in front of her as it accelerated out of control. Once she arrived, the car stopped doing that but the mechanic went for a drive with her and she explained it to him. He told her he knew exactly what it was and could take care of it that day. He changed the motor mounts and the tie rod ends. He charged us $1,000 for WORK THAT DID NOT NEED DONE! He did nothing to the engine at all and didn't seem to even look at it. There was a warning light on, yet they never tested or even put a scan tool on the the engine to see what the problem was. As soon as she left it did it again. I went out to meet her because the car was dangerous to drive. I took it back to them again. It didn't do it again so we left it with them for a few days so they could diagnose the REAL problem. They drove it several times but again still never put their scan tool on it. After all of this, I picked it up and took it to a small shop that seemed to care. He put a scan tool on it and within 2 minutes had it correctly diagnosed. The solution was a simple part that cost $75 to replace. So, thinking Rivertown Honda would want to make this right, I spoke to the General Manager. He pulled the parts manager into the conversation so they could together convince me that they did no wrong. They had no intention of working to resolve this problem, only to convince me I was wrong. If you do go there, use extreme caution. If you go there with a flat tire they might well sell you a new bumper and send you and your flat tire back out on the road! I learned my lesson. NEVER AGAIN! More