Serra Lexus Lansing

Many thanks to Nick Parks for such a positive, first-rate experience that was totally stress free and exceeded my expectations. His knowledge, efficiency and professionalism ensured an extremely pleasurable experience that was totally stress free and exceeded my expectations. His knowledge, efficiency and professionalism ensured an extremely pleasurable and outstanding process. More

Both John Krzanowski and Ron Dodd were professional, responsive, and respectful. They answered all questions and had a zero pressure sales approach. Over the years I have bought 5 different new cars f responsive, and respectful. They answered all questions and had a zero pressure sales approach. Over the years I have bought 5 different new cars from different dealerships. Serra Lexus provided the best service/approach by far. They also provided a very fair offer on my trade in. More

A Dream Delivery at Serra Lexus Lansing: Thanks to Ron! Let me tell you, finding a Lexus TX 500h in today's market feels like hitting the lottery – and thanks to Ron at Serra Lexus Lansing, I felt like Let me tell you, finding a Lexus TX 500h in today's market feels like hitting the lottery – and thanks to Ron at Serra Lexus Lansing, I felt like a grand prize winner! In a world of long waitlists and limited options, Ron was a breath of fresh air. Not only did he secure my dream car in less than two months, but he made the entire process a pleasure. His patience and knowledge were a beacon of guidance as I navigated the world of luxury SUVs. He listened carefully to my needs and wants, helping me craft the perfect configuration for my TX 500h. But Ron's service went far beyond just finding the right car. He kept me constantly informed throughout the process, giving me regular updates on the car's arrival status. Communication was flawless, and I always felt like I was in the loop. And most importantly, Ron was genuinely invested in my satisfaction. He truly went the extra mile to make sure I got the perfect car and the perfect experience. If you're looking for a Lexus in Lansing, stop searching and head straight to Serra Lexus and ask for Ron. He's not just a salesman; he's your advocate in the car buying journey. With his dedication, expertise, and infectious enthusiasm, Ron will make sure you drive away happy, just like I did. Five stars, hands down! - A grateful TX 500h owner (thanks to Ron!) More

The service staff was not very knowledgeable. I was quoted $499.95 for 60,000 mile tune up. When I picked up the vehicle it was $543.07. No additional information was provided for the additional I was quoted $499.95 for 60,000 mile tune up. When I picked up the vehicle it was $543.07. No additional information was provided for the additional cost. I would not recommend this dealership for service. More

The car on cars. com was not posted by the dealership and was never available for purchase com was not posted by the dealership and was never available for purchase More

Spencer Hart did a great job , no pressure! Just wanted us to get the car we would be most comfortable driving. He saw us through the complete purchase and was very helpful with follow up, as Just wanted us to get the car we would be most comfortable driving. He saw us through the complete purchase and was very helpful with follow up, as driver side window needed tint removal. Service was excellent. Thank you for a very professional staff. More

These people are truly amazing. Tony and Misty are a gift. They both know so much about the car business and are real professionals. I’ve been buying there for a dozen years and they are the beat there gift. They both know so much about the car business and are real professionals. I’ve been buying there for a dozen years and they are the beat there is. 5 stars. More

MisInformation to spend your money Careful of Jeff, Wanted me to tune-up my Lexus at 40,000 miles. Said my brake fluid was dirty and I fell for it. Careful of Jeff, Wanted me to tune-up my Lexus at 40,000 miles. Said my brake fluid was dirty and I fell for it. More

no trust I had service and paper told me 225 $ but when i pick it up 393. legal stealing. avoid them. go to somewhere els. I would no trust this dealership. I had service and paper told me 225 $ but when i pick it up 393. legal stealing. avoid them. go to somewhere els. I would no trust this dealership. More

Emergency Service Due to a family emergency, I drove 900 miles to Michigan with my service light activated about half way to my destination. Since I typically comply r Due to a family emergency, I drove 900 miles to Michigan with my service light activated about half way to my destination. Since I typically comply rigidly to the service schedule, I was worried about driving further and immediately contacted Tim Portee, the Service Manager. He got me in quickly, did a terrific job of servicing the car and getting me where I needed to be in the meantime. I cannot express my gratitude for the stellar service and compassionate understanding of my circumstances. I don't live in Lansing, but if I did, I'd surely be a regular customer of Lexus of Lansing - a job extremely well done. More