Serramonte Volkswagen - Service Center

Devastated Dealer ever, avoid all cost If you are planning to have you car for any warranty repair / service at this place, please read my personal experience. To the GM Arash, thank you fo If you are planning to have you car for any warranty repair / service at this place, please read my personal experience. To the GM Arash, thank you for your childish denial and here is my review open for public. I bought in the car for a simple wiper linkage replacement and found out scratches all around the repair area+their incompetent staff bump and leave dings on my rear bumper and license plate( there is a back up camera and still?) Brought the car back in, the Service Director Vince kept try to deny his staff did and accuse it could happen everywhere but said will follow up with me within 48hours which never did until I called in. "Take it or leave it, I been in this business for 20yrs and this is my shop. I can do whatever I want. Even you take it to Bureau of Automotive Repair, you wont claim any." This was his threaten statement over the phone. Tell me how is this consider appropriate? Called in talk to the General Manager Arash and promised will follow up with me on this incident but of cuz nth after. Left several voice-messages for days but intended to ignore. Exchanged emails with VWOA, not sure what they did and no update. I finally filled my bad servery then Arash called in for my damage compensation within 10mins. 2 days after, Arash stated he declined my compensation cause I gave them a bad servery. Define what is customer value and dealership basic trustworthy? Apparently, the whole leadership mgmt do not stand behind their work with continuously denial and believed I accuse them for money. Arash, you need to be extremely clear I am the victim from you shop but you did not step up be accountable for this responsibility. You never admit any sort of fault form your staff negligent and threaten statement but return for some sort of childish denial. Last word, if you planning to make a purchase at this dealership. Make sure you check surrounding dealer because this place has a high mark up profit. I tested the GTI at this place first but end up purchase at Royal SF. If you planning for any sort of service, do it at your own risk. More