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Shaker's Family Hyundai
Watertown, CT
1,773 Reviews
At Shaker's Family Hyundai, we believe in conducting every part of our business openly, honestly and directly.
That means:
• Inviting you to compare our prices against other dealerships
(We'll even give you an iPad so you don't have to do it on your phone.)
• Customizing a finance plan to meet your needs
• Just being all-around swell people
We Are Not Salespeople.
We Are Product Specialists.
So we are experts on every vehicle we sell. And unlike salespeople, we're on
salary, not commission. What does that mean for you? You can trust that you will get
the vehicle you want, at the price you want, from a person you would actually have a coffee with sometime.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,773 reviews
December 22, 2023
The service department staff is excellent! They dropped me off and picked me up when my vehicle was ready. They keep you informed during the service too. They dropped me off and picked me up when my vehicle was ready. They keep you informed during the service too. More
by pnardella59
Verified CustomerEmployees Worked With
Joe
December 19, 2023
Great experience! I was in and out with no issues. Treated me like family ! I would definitely recommend everybody come here ! I was in and out with no issues. Treated me like family ! I would definitely recommend everybody come here ! More
by joayala
Employees Worked With
December 19, 2023
Scheduling service at Shaker's Hyundai takes forever. When we call for routine maintenance or an oil change, no appointments are available for 2 months. When we needed a repair, it took over a month to When we call for routine maintenance or an oil change, no appointments are available for 2 months. When we needed a repair, it took over a month to get in. They were busy so it took them a few days to tell us they needed a part so we brought the car home. I told them I didn't want to wait months for another appointment and they told me they kept spots open for such an occasion where someone had to bring a car back in. The car was making a new rattling noise that it hadn't been making when we brought it in. The rattling was addressed when we brought it back in. The part took weeks even though they had estimated much quicker. It took repeated calls until someone in the parts department told us "it's still here waiting for you". From that point it still took about a month to get the car in. car was in for days before they got to it and told us they actually needed a different part. Brought the car home and waited for the new part. When that finally showed up, it was several days with no update to find out there was a worker shortage due to an illness. We tried being understanding but when multiple calls over the next week and a half got us no update I called to ask for a service manager. I'm not sure who I talked to but they said the car was the very next one to pull off the queue. I was very clear about how frustrated I was and told them I needed the car to be done before the weekend was over. I called back at the end of the weekend to be told "it was a bigger job than we thought." After reminding them of how much we'd already been waiting and at how poor communication was, he promised me he'd call before end of day to tell me it was done or that they needed more time. I called in on Monday because he had not called and was told they needed to order another part. They did not bring this up at all when I called late Saturday. I went in on Monday to get my car after verifying it was not taken apart and found out when I was there that they had to reorder a part because the one they received was broken. It was not a new part. The reordered part had just arrived and was also defective. So after several months of trying to get this fixed, I have pulled my car and am trying to find another dealer that can take care of this warranty repair. Communication with this dealer for the entire process was just awful. I mentioned it throughout the above notes, but there was repeated failure to get any kind of update. There was inconsistent information depending on who I talked to. When I brought this up the response I got was "I wasn't here that day" . Messages were not returned. When I talked to someone to ask for an update they'd say they would call back when they had gotten information from someone and then no call backs. I'd stay on hold rather then waiting for a callback but the updates I got were effectively useless. I would rather drive the extra 30+ minutes to the next closest dealer or even farther than one exit on the highway to Shaker's for any future maintenance. More
by f
Employees Worked With
Mitch, Joe
December 18, 2023
Great experience. The staff was nice and professional. They helped me find a car I love and was comfortable buying. The staff was nice and professional. They helped me find a car I love and was comfortable buying. More
by RDOBKINS464
Employees Worked With
December 18, 2023
I had such wonderful experience at Hyundai Shakers, I am so happy with my Kona and Xavier was such a big help in getting me my car. I will definitely recommend other people to come to this dealership! so happy with my Kona and Xavier was such a big help in getting me my car. I will definitely recommend other people to come to this dealership! More
by Smcnally14
Employees Worked With
Xavier Hull
December 14, 2023
Very pleasant buying experience. Xavier was very knowledgeable and helpful in the car buying process He was always available when needed to answer any questions I had . Jessica in fi Xavier was very knowledgeable and helpful in the car buying process He was always available when needed to answer any questions I had . Jessica in finance was also a great pleasure to work with More
by JMUC693185
Employees Worked With
Jessica, Xavier Hull
