Shamaley Buick GMC

Scheduled appointment online for Tuesday 6/3 to drop off my 2024 GMC Sierra with 22k miles on it for check engine light. Upon arrival I was informed that ‘no bays available’ until Thursday or Friday, sched my 2024 GMC Sierra with 22k miles on it for check engine light. Upon arrival I was informed that ‘no bays available’ until Thursday or Friday, scheduled appointment didn’t matter. On Thursday I was informed that they diagnosed the truck and would perform a Software Update and replace the TCM (transmission control module) if necessary tomorrow, Friday. On Friday I was informed that the SW update and TCM replacement didn’t fix the problem and a ‘ticket’ was opened with the factory and will learn more next week. On Tuesday I was told they were going to push out new Software to try. Wednesday I was informed that they had ‘internet issues’ yesterday and were unable to perform any updates. They checked for any loose connections in the wiring, will do updates today and should be done by the afternoon. Thursday 6/12 I was informed that updates were done, problem fixed. Test driven three times, no issues. I don’t want to diss my service rep but I feel there was no sense of urgency by the service department. No loaner vehicle was offered. I’m glad they fixed the truck and I appreciate that they washed it. I’m bummed it took 9 days. More

Great service, Rogelio Perez always attentive for all my car needs, bought my car almost a yr ago and get the second that I deserve car needs, bought my car almost a yr ago and get the second that I deserve More

Best prices in El Paso my sales person was awesome I will buy in the future again buy in the future again More

I have received Excellent and on time attention and service from sales mgr and salesman Juan Corona service from sales mgr and salesman Juan Corona More

Very satisfied with Charles, excellent performance and service, knows exactly what I wanted, kept in tauch with me , I didn’t had to be looking 👀 for him , like the other’s service people, Thank you very service, knows exactly what I wanted, kept in tauch with me , I didn’t had to be looking 👀 for him , like the other’s service people, Thank you very much Charles More

Mr.Gerry Vera/Finance, went above and beyond, to get this deal done! THANKS Group1 GMC Westside deal done! THANKS Group1 GMC Westside More

Fast service and great advisors. Will be returning for other services. Reccomend to services vehicles here. Will be returning for other services. Reccomend to services vehicles here. More

Fast, friendly, and very professional. Everything was completed in a timely manner. My service rep was awesome. Everything was completed in a timely manner. My service rep was awesome. More

Very poor service, I should have known better. I would never take my truck again not even for simple oil change. I would never take my truck again not even for simple oil change. More

VERY POOR SERVICE, IT TOOK ALMOST A MONTH TO REPAIR MY TRUCK . i UNDERSTAND THAT IT TOOK A WHILE TO GET THE PART. BUT NO BODY CONTACTED ME REGARDING THE DELAY. i CALLED TWICE AND MARISSA NEVER RETUNED M TRUCK . i UNDERSTAND THAT IT TOOK A WHILE TO GET THE PART. BUT NO BODY CONTACTED ME REGARDING THE DELAY. i CALLED TWICE AND MARISSA NEVER RETUNED MY CALLS. I HAD TO GO (05/18/25) AND FIND OUT THE REASON FOR THE DELAY, MARRISA WAS NOT THERE SO I SPOKE TO ANOTHER SERVICE ADAVISOR AND A SERVICE MANAGER. AGAIN, MARISSA NEVER CALLED ME, ON THE 20TH I CALLED AND FINALLY I SPOKE TO MARISSA AND HAS PER HER STAMENT MY TRUCK WAS NOT READY BECAUSE THE PERSON THAT WAS SUPPOSE TO MOLD THE KEY SO THAT I WOULD BE ABE TO OPEN DOOR ETC, ETC, WAS RUNNING LATE BECAUSE HE HAD TO MUCH WORK. I WAS VERY UPSET I TOLD MARISSA THAT SHE BETTER DO SOMETHING OTHERWISE I WILL BE CALLING NOT ONLY GMC MANAGEMENT BUT I WILL BE CALLING GMC NATIONAL. More