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Shamaley Buick GMC

El Paso, TX

Overview
Reviews
Vehicles
4.4
252 Reviews
Call Dealership (915) 231-4000

955 Crockett Street

El Paso, TX

79922

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Showing 252 reviews

April 29, 2025

Martin was on top on every follow up even to advise that was still waiting for an answer from upper management. He was able to understand the situation and resolve in a promptly manner. More

by taniacaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
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May 02, 2025 -

Shamaley Buick GMC responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

April 25, 2025

Friendly, professional service employees, great service on a reasonable time, customer waiting area is very clean and comfortable with coffee and drinking water available. Vehicle service was completed pro More

by rlratliff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Apr 28, 2025 -

Shamaley Buick GMC responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 23, 2025

Polite, professional, and timely service. Corrected all issues with the vehicle on top of the regular service items like oil change and tire rotation. More

by Rclark1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merida Rodriquez
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Apr 26, 2025 -

Shamaley Buick GMC responded

Hi, we are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

April 20, 2025

They were very good. Kept up good communications and honored the discounts that sent via email. More

by JT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
Report | Print
Apr 21, 2025 -

Shamaley Buick GMC responded

Hi, thank you so much for your positive comments about Group 1 GMC Westside! If you have any further questions, please give us a call. We're always happy to help!

April 19, 2025

Salesman Mario was great! Answered all my questions and very honest about vehicle and offered great feedback. More

by shawn_1240
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario
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Apr 21, 2025 -

Shamaley Buick GMC responded

Hello, we're happy you found Mario to be so supportive during your experience here at Group 1 GMC Westside. Feel free to reach out to us if you need anything. Have a wonderful day.

April 17, 2025

Exceptional car dealership! Friendly staff, seamless process, great selection, and superb service. Highly recommended for car buyers! More

by josejimenezot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Olivera , Alejandro Barreda
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Apr 18, 2025 -

Shamaley Buick GMC responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 17, 2025

They provided great service along with very knowledgeable technicians that give you an overview of your cars inspections and potential fixes that may need to be done. More

by jacobrussell747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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Apr 19, 2025 -

Shamaley Buick GMC responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Westside. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 11, 2025

Shamaley Buick GMC has the best reliable service in town by far! I've been coming here for my GMC Sierra service and they never disappoint! Good service goes along way! More

by Oscar Gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin from service department
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Apr 14, 2025 -

Shamaley Buick GMC responded

Hi Oscar, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 11, 2025

not satisfied at all, truck was returned very dirty from inside and the outside... s More

by misemillita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles
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Apr 14, 2025 -

Shamaley Buick GMC responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Brian Navar Service & Parts Director Group 1 GMC Westside bnavar@Group1Auto.com

April 06, 2025

Great customer service in the service department. Charles was thorough and helpful and followed through from beginning to end. More

by Roosmalen04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Knecht
Report | Print
Apr 08, 2025 -

Shamaley Buick GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 GMC Westside! Please don't hesitate to reach out if there's anything additional we can do for you.

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