Shawnee Mission Ford

I've been doing business with them for 24 years and they have never let me down. have never let me down. More

Excellent customer service, all employees make sure you are comfortable and have already been helped. I would recommend this dealership to everyone, are comfortable and have already been helped. I would recommend this dealership to everyone, More

I recently had the unfortunate experience of being victimized by a Ford dealership that left me feeling both frustrated and taken advantage of. After my car was broken into, I needed to get my key fob victimized by a Ford dealership that left me feeling both frustrated and taken advantage of. After my car was broken into, I needed to get my key fobs reprogram as the car thieves were able to disconnect them from my car, and that's when the nightmare began. Expecting reasonable and fair service, I approached shawnee mission ford for assistance. They told me I had to tow it in. Little did I know that I was about to be subjected to a blatant money-grabbing scheme. To my shock, Derby Miller demanded a staggering $177 simply to provide me with a code for the new key fob. He was indignant and rude. He should never be in customer service. I tried to reach out to Jack the service manager a few times and he just ignored me. Let's be clear - we're not talking about a physical key here. This is merely a digital code that can easily be generated in a matter of minutes, if not seconds. So why on earth does it warrant such an exorbitant fee? It's nothing short of a shameless exploitation of customers in a vulnerable situation. Not only is this price tag grossly inflated, but it also showcases a complete lack of empathy on the part of the dealership. In a time when I was already reeling from the violation of a car break-in, they saw fit to add insult to injury by capitalizing on my misfortune. It's a blatant disregard for customer well-being and a disgraceful display of corporate greed. I found out later that 4 dealerships were robbed and their key machines were part of the robberies. One might argue that the dealership has the right to charge for their services, but that's precisely where the problem lies. This exorbitant fee is not reflective of the actual cost or effort involved in generating a simple digital code. It's a clear attempt to squeeze every last dollar out of unsuspecting customers. To add insult to injury, there was no transparency or prior warning about this outrageous charge. It was only revealed to me after I had already invested time and energy in seeking their assistance. This lack of honesty and transparency is deeply disappointing and further erodes any trust one might have in their services. In the end, I had no choice but to pay the exorbitant fee to regain access to my own vehicle. However, I will not let this experience go unnoticed. It is my duty to warn others about the predatory practices of this particular Ford dealership. I implore anyone in need of key fob services to seek alternatives and avoid falling victim to this disgraceful extortion. In conclusion, the Ford dealership's $177 charge for a simple key fob code is nothing short of a scam. It preys on vulnerable customers, lacks transparency, and showcases a complete disregard for fair pricing and customer satisfaction. Save yourself the frustration and financial burden by exploring other options. This dealership's actions are a stain on the reputation of Ford and a disservice to all who seek assistance in their time of need. More

Always very informative about my car and what and when I can expect resolution. Service with a smile. can expect resolution. Service with a smile. More

Elvis very nice professional waited for car about 45 minutes. Explained service all good. Would recommend Shawnee Mission Ford minutes. Explained service all good. Would recommend Shawnee Mission Ford More

Had an appointment for oil change at 10:30am do it get out until 11:45am my car was done at 11 am had to wait for the paperwork. When I arrived at the dealership the service writers were all talking on th out until 11:45am my car was done at 11 am had to wait for the paperwork. When I arrived at the dealership the service writers were all talking on the phones even when talk to me it was very bad customer service More

Body shop was difficult to work with. They told my wife in the phone during scheduling the appointment the work would be done next day. When she called to see if it was done they said it They told my wife in the phone during scheduling the appointment the work would be done next day. When she called to see if it was done they said it would take a week or more to complete. We paid for the repairs over the phone because they're only open until 5pm and not on weekends. When we showed up to get our car after hours, they had not replaced all the parts they charged us for, and we couldn't talk to anyone until Monday, at which time the manager argued with me on the phone. Once I was at the dealership and pointed out the parts he then tried to tell me it wasn't the same part. Until I threatened to file insurance fraud, then they would look into it, still took 4 days to get it done. Don't go there!!! More

It's interesting that they even keep CHRIS GALVIN as a Salesman. On 2 separate occasions i have heard and spoken with other employees who state that if there is a problem with someone's purchase it always Salesman. On 2 separate occasions i have heard and spoken with other employees who state that if there is a problem with someone's purchase it always leads back to Chris. With how many bad reviews have his name tagged in them its amazing he is still around. DO NOT BUY FROM CHRIS !! After a few conversations where he said he would get back to me over a charge on my bill i had to reach out on multiple occasions to have him talk to me(if that even works, on one occasion he said he would call back and when i called they said he had left for the day) Go in person if there are questions, since he runs and makes excuses like he will look into it and reach back out, or that he will do something when asked about information over my purchase. Slim Ball!!! Ford if you are listening you need to get this guy out of the shop. More

They got me for $700, at least that i know of. I recently bought a car for here as we were discussing the final details, we agreed upon a 1yr free oil change service as well as dent protection to I recently bought a car for here as we were discussing the final details, we agreed upon a 1yr free oil change service as well as dent protection to be included for no extra cost. we had agreed to the car costing a round number when the original asking price was for 10,700 (i don't want to include the real price) but lets say it was 10,000. after discussing and signing a paper that stated this and included the extras with the price of the car excluding tax we finish the the paperwork and go on our way. looking back over the paperwork, the paper we had agreed to the extras was missing and another paper was included stating we only got the free oil changes, and that the price of the car went from a flat 10000 to 10700. They will lie and sneak around you if you are not careful. Watch out for the salesman Chris. More