Shawnee Mission Ford

Sleazy dishonest sales people. I would go anywhere but this dealership. I ordered a new vehicle and waited seven months for it to come in. Then they wouldn’t sell it to me for the I would go anywhere but this dealership. I ordered a new vehicle and waited seven months for it to come in. Then they wouldn’t sell it to me for the price in the sales order that we had agreed on. They added 2800 dollars In add ons that they insist I Pay. I have a signed sales order from them they will not honor. I have filed a complaint with Ford. My next step is to get a lawyer. This is not the experience you want in purchasing your new vehicle. GO ANYWHERE ELSE. More

The associate answered me by email inquiry and told me the vehicle was at their facility when it was at another facility. He was trying to put me onto buying from them it was dishonest the vehicle was at their facility when it was at another facility. He was trying to put me onto buying from them it was dishonest More

Mike Alzatar was a great sales rep. He was very knowledgeable and kind. He created a no pressure environment. He even included our kids in the car purchase. 10/10 would recommend him to anyone knowledgeable and kind. He created a no pressure environment. He even included our kids in the car purchase. 10/10 would recommend him to anyone More

2 hours for basic oil change that I get for free because I bought my car from them., I had a appointment, and I have never had this type of experience before today. All the other service techacame ou I bought my car from them., I had a appointment, and I have never had this type of experience before today. All the other service techacame out and gave updates to everyone else , as I waited and waited. FINALLY, went to front desk and asked what was taking so long and where is the guy that comes talks to me and says we are wrapping it up now??? . They said they would go ask, another 15 mins went by. Then she came back and said they are pulling it around, 10 mins later, i see my car. The service tech come in smiling, says all done, sign here.. I said are you kidding me, are you seriously smiling at me.. I have waited 2 hours dude, what the xxxx were you all doing. He said iam not sure what happened. Seriously . I bought a 40,000 PLUS dollar car and by time you all add this service plan and free oil changes, I end up owing over 50,000 ..and you are going to come at me with "Iam not sure." I am furious, not to mention no one called me and said hey I am sorry our service tech is to busy playing on his phone and scratching his xxx.... Iam so done with this company !!! More

Was absolutely impressed with our Sales representative Reggie Harrison. Mr. Harrison went above and beyond in helping me. I recommend anyone going to Shawnee Mission Ford to work with Reggie. It was a Reggie Harrison. Mr. Harrison went above and beyond in helping me. I recommend anyone going to Shawnee Mission Ford to work with Reggie. It was after we signed the papers that our frustration began, and we learned that the car we purchased was not ready to leave the dealership. Management and the service department are now dragging thier feet on having the car ready, and have no concern for the inconvenience they are creating. If they were half as concerned with delivery of my vehicle as they were with taking my down payment, I'd be driving the car I purchased last Thursday, I'd be driving my car right now. More

Bought a car 3 years ago and since then , Service department is unorganized with scheduling and parts, sales has no communication with each other. Can’t get a call back to save a life. Still contacti department is unorganized with scheduling and parts, sales has no communication with each other. Can’t get a call back to save a life. Still contacting me about asking my car when I’ve told 3 different employees I have sold my vehicle. Customer service needs to step it up and make sure to take care of the customer and no the sale. More

If there was a 0, I would give them a 0. Terrible service department, so bad-they eliminated majority of technicians; received inaccurate warranty information from finance manager, who was also elimi service department, so bad-they eliminated majority of technicians; received inaccurate warranty information from finance manager, who was also eliminated. They are not great people, not easy to work with, have incompetent service technicians and do not stand by what they promise. They do not care. Do not go there, of course it will be weeks to get an appointment anyway. More

They worked hard to get me in a quality car at the payments I wanted. T brown wasa good customer liasson...Sony knows how to make a deal work. payments I wanted. T brown wasa good customer liasson...Sony knows how to make a deal work. More

Shout out to T.Brown and staff. My mother had a bad experience so I had a good one, reasoning for the 3/5 stars. T.Brown personally 5 stars so have to look at the contrary and later? Ha. experience so I had a good one, reasoning for the 3/5 stars. T.Brown personally 5 stars so have to look at the contrary and later? Ha. More

Helped me get my 1st car in 2017 and now my next car in 8/2021. Great people, easy to work with and had no issues! 8/2021. Great people, easy to work with and had no issues! More