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Shawnee Mission Ford
Shawnee, KS
162 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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162 Reviews of Shawnee Mission Ford
August 19, 2025
I'll never do business with Shawnee Mission Ford Service Department again. Had scheduled a service appointment for early Friday morning for brake repairs and didn't get my truck back until 10am the followin Department again. Had scheduled a service appointment for early Friday morning for brake repairs and didn't get my truck back until 10am the following Tuesday. Unacceptable way to do business. They did not offer anything to make up for the delay, not even a valid excuse or apology. The same thing happened before when I brought my truck in for brakes back in February 2024, with the same four day delay. I should have learned my lesson then. Terrible. More
by jayhawk2k3
Employees Worked With
Anthony Rosen
August 15, 2025
Called the dealer about one of the many recalls Ford has. They just kept arguing and lying to me about it. Terrible service by horrible people. Service would not talk to me and parts just was Rude. They just kept arguing and lying to me about it. Terrible service by horrible people. Service would not talk to me and parts just was Rude. More
by polane49
Employees Worked With
Anthony Rosen
February 23, 2025
Lack of communication around appointment timing and when the work was completed. I scheduled an appointment for an oil change at 10 and was told it would take 4 hours. the work was completed. I scheduled an appointment for an oil change at 10 and was told it would take 4 hours. More
by Abby
Employees Worked With
Anthony Rosen
January 18, 2025
From my own personal experience I appreciate the people that work there, they seem to do their best at taking care of their customers and that is so important in this buisness. that work there, they seem to do their best at taking care of their customers and that is so important in this buisness. More
by hartlieb.david
Employees Worked With
Brian in service, marcus customer service
December 12, 2024
Like the dealership, worked with Brooke and Derby and they were good to work with overall. Two things I didn’t like was that I dropped off my car at 10 am and the kept it overnight and didn’t pick it up they were good to work with overall. Two things I didn’t like was that I dropped off my car at 10 am and the kept it overnight and didn’t pick it up til noon next day. These Diagnostic fees are way too expensive and there are to many of them. One diagnostic charge per visit !!!!! More
by mike.cutshall56
Employees Worked With
Brooke, Derby
