Sheehy Subaru Hagerstown

NIGHTMARE AT SHEEHY SUBARU Wow how do you turn an excellent sales experience into a nightmare. So bad that we walked out on the finance manager, Daniel Banicevic. So for the good part of the story excellent sales experience into a nightmare. So bad that we walked out on the finance manager, Daniel Banicevic. So for the good part of the story. My partner and I traveled to Hagerstown to Frederick to Sheehy Subaru. As a native Washingtonian I was familiar with Sheehy name and especially Sheehy Ford and considered them a reputable old DC business. We were greeted by a sales person Emmanuel "Manny" Luzurianga. He was friendly professional knowledgable and listened to our questions. He took us on three test drives until we found a car we wanted. We had our financing in order with a check for 2/3 of the costs and a bank loan for the remainder. Everything was in order and Manny said there would be no problem taking the car home. The sales manager also stopped in and confirmed that things were in order. However that is where the games and unprofessional approach began. After waiting we were ushered into see DANIEL BANICEVIC, the finance manager. So things started off poorly when after some small talk he turned to me and said I was making a good choice to buy my son a car. My partner quickly corrected him and rather than apologize he tried to blame his mistake on Manny saying he just repeated what he was told. A simple apology would have moved us on but he persisted. He then went on to tell us he was also from Frederick and had several massage parlors in Frederick. He inquired if he could have my card because he needed help finding new locations for his massage business. You have got to be kidding me. He then proceeded to down grade Manny's experience and try to convince us to buy warranty programs and loyalty programs that we had already rejected. In fact when I went out to the car to get our Maryland registration card he continued with my partner questioning how we could pass up the deals he was selling. Then he questioned the check and said it might be fraud and he could not rely on the check to be good. Our committed bank financing was then questioned and he stated that Sheeny does not accept bank wire transfer because they "are not reliable." He claimed he had never heard of the bank that has been in business for 125 years in Frederick. His issues were just another road block and he then stated that we could not take the car home after Manny had put the plates already on the car. The sales manager was worthless and just looked confused and not in control of the situation. So we got up and left the dealership with Daniel and the sales manager running out behind us. We Finally got the car two day later. We would have cancelled if it were not for our respect for Manny and how well he treated us. What a nightmare and unprofessional approach from Daniel. He is just rude and unprofessional and really gives the Sheeny name a sour taste in my mouth. He is the quintessential pressure salesperson that has no role in today's world. More

This dealership is full of liars. They lied about paying off my trade-in, they lied about transferring my plates, they lied about the time frame things are done legally. They are shad They lied about paying off my trade-in, they lied about transferring my plates, they lied about the time frame things are done legally. They are shady and do not buy anything from them. Horrible customer service and care. More

Completely unsatisfied I made it very clear to Luis Chavez (finance) 3 times that I did not want the extended warranty and he intentionally mixed it in with my purchase documents to be signed. Once awa Chavez (finance) 3 times that I did not want the extended warranty and he intentionally mixed it in with my purchase documents to be signed. Once aware I contacted dealership to have it cancelled due to the fact that I never agreed to purchasing the extended warranty and was told that it would be taken care of yet 8 weeks later nothing has been done to resolve this matter I reached out to management and get no response More

Buyer beware They tried a bait and switch Gave a price quote and sent a photo of it with the total drive off price I searched the vin and found out it was sold days before. I hope this bill passes price quote and sent a photo of it with the total drive off price I searched the vin and found out it was sold days before. I hope this bill passes but lobbyists won’t let it I’m guessing https://www.ftc.gov/news-events/news/press-releases/2022/06/ftc-proposes-rule-ban-junk-fees-bait-switch-tactics-plaguing-car-buyers More