Sheehy VW Springfield

I recently used Sheehy VW Springfield’s online appraisal tool to get a quote for my vehicle. After completing the online process, I was prompted to schedule an appointment through their system, which I did. tool to get a quote for my vehicle. After completing the online process, I was prompted to schedule an appointment through their system, which I did. However, no one ever contacted me to confirm or follow up. I decided to go to the dealership myself. After waiting for an entire hour—which is far too long for a simple appraisal—they came back with an offer that was over $3,200 less than what they had quoted me online that same day. When I asked about the drastic change, I was told, “The market can change quickly.” But how does the market change that dramatically in just a few hours? That explanation just didn’t add up. To make matters worse, their Accu-Trade report falsely claimed there was a scuff on my bumper, which was completely inaccurate. My vehicle is in near-perfect condition. I had also mentioned at the beginning that I was there for an appraisal and that I had already received multiple offers—including one from them. Still, they gave me a much lower offer in person. The entire experience felt like a bait and switch, and a complete waste of time. If you're looking for a dealership that values honesty and transparency, I would not recommend Sheehy VW Springfield. More

Service department communication and mechanical work excellent from initial phone call through final pickup of my GTI. excellent from initial phone call through final pickup of my GTI. More

Very upset when I bought my car I purchased a service so they can clean up the seats when needed so this time they said “ oh no we can not do it the stains are so little” It is unacceptable I paid for nothi they can clean up the seats when needed so this time they said “ oh no we can not do it the stains are so little” It is unacceptable I paid for nothing. More

Recently purchased a used car. The salesman Bret was great. No hassles. Laid everything out very clearly and they replaced a belt for me because I asked them to. Was not necess The salesman Bret was great. No hassles. Laid everything out very clearly and they replaced a belt for me because I asked them to. Was not necessary, but they wanted us to be happy. More

Great customer service- This dealership goes the extra mile to make sure your car is taken care of in the best way possible. I have purchased three cars from them and always use their service center for mile to make sure your car is taken care of in the best way possible. I have purchased three cars from them and always use their service center for car maintenance More

Always competent and helpful. Have been a customer at Sheehy VW for 20+ years. Service techs are knowledgeable, experienced and always on point. Wouldn’t take my Passat anywhere e Have been a customer at Sheehy VW for 20+ years. Service techs are knowledgeable, experienced and always on point. Wouldn’t take my Passat anywhere else! More

Regarding Unsatisfactory Experience Dear Customer Service, I am writing to formally express my extreme dissatisfaction with the service I received at [ D—-ri Sheehy VW and he’s mangers ] regarding m Service, I am writing to formally express my extreme dissatisfaction with the service I received at [ D—-ri Sheehy VW and he’s mangers ] regarding my recent experience purchasing a vehicle. From the outset, I had interactions with your team that led me to believe we had reached a clear agreement on the vehicle price, both through text messages and in-person conversations. However, when I arrived at the dealership to finalize the sale, I was met with a completely different story. The representatives I dealt with not only attempted to change the agreed-upon price but also exhibited unprofessional behavior that I found disrespectful and disheartening. Instead of upholding the original agreement, they seemed intent on tricking me into accepting less favorable terms. This behavior reflects a severe lack of integrity and professionalism that I did not expect from an established dealership like Volkswagen. Furthermore, the atmosphere during my visit became increasingly uncomfortable as I felt dismissed and disregarded as a valued customer. Such treatment is unacceptable and has left a lasting negative impression of your dealership. I hope that you take this complaint seriously and ensure that your staff receives the necessary training to handle customer interactio More