Shelbyville Chrysler Products - Service Center

Had a minor problem with a used car I had bought as is no warranty I called my salesman just to tell him the issue they had me take it to new car service and took care of it what more can a person ask of any warranty I called my salesman just to tell him the issue they had me take it to new car service and took care of it what more can a person ask of any dealership fixed it knowing they didn’t have to thank you More

Bought a certified preowned Jeep Patriot thinking Jeep and the dealership backed the certification and would fix anything were there any issues. Well there were issues, tons of issues. Jeep is absolutely and the dealership backed the certification and would fix anything were there any issues. Well there were issues, tons of issues. Jeep is absolutely useless stating the problems were pre existing and that I had to work with the dealership, even though it has the bumper to bumper warranty and power train warranty active. The dealership kept the vehicle for a week, saying they would amend the issues, when I got there over half the issues were still there. So I left it there another week with the service manager, Jerry, saying he would personally inspect the issues to make sure it was done right. Two weeks later the vehicle still has exactly the same issues except they wiped under the hood for maybe give minutes. Issues with the vehicle initially: Brakes making noise when stopping and when riding Vehicle vibrating when in drive and stopped Minor scratches that were supposed to be buffed out Detailing job not done at all Nonmatching tires No tire change equipment No floor mats No manual No Carfax report No warranty manual or brochure Hood prop bar clip broken Rear rotors have ridges Lock knob missing on passenger rear door Grab bar on rear passenger door hanging off Split weather strips around rear doors Issues the dealership fixed: Non matching tires Replaced one motor mount but I am having to replace the other three myself because it still vibrates Lock knob on door Tire change equipment Floor mats All other problems were not addressed at all and this is after making three trips to the dealership to work with them to resolve these issues. Buyer beware these guys didn't even check the paperwork was correct before I signed and they let me leave without a temporary tag so I could have been pulled over and ticketed. These people do not care what they sell you and are not afraid to waste your time. More

Visiting out of town Fast service and friendly faces I was just visiting I call the day before and got an appointment the next day. Super service. Thanks everyone. Fast service and friendly faces I was just visiting I call the day before and got an appointment the next day. Super service. Thanks everyone. More

2nd time buyer I had a good experience the first time buying a vehicle and have been pleased with my second purchase. On one occasion I even had a great conversatio I had a good experience the first time buying a vehicle and have been pleased with my second purchase. On one occasion I even had a great conversation with the then new owner. A very likable young man. No I don’t know him personally but my first impression was a positive one. This dealership has also serviced my vehicles by doing the preventative maintenance and trouble shooting some mechanical issues that have occurred. All of which were taken care of satisfactorily. The one thing I have been seeing is that the dealership is getting very busy and that is a good thing. Success is what we want. I just hope that they will never lose the personal touch and attention to detail that is so important to customer satisfaction. More

Awesome people Shelbyville Chrysler has been so good to my wife she won’t let anyone else touch her Durango. She damaged two tires a few weeks after purchasing and S Shelbyville Chrysler has been so good to my wife she won’t let anyone else touch her Durango. She damaged two tires a few weeks after purchasing and Shelbyville Chrysler replaced them very quickly. More

Speedy, pleasant I travelled from Louisville on a workday for a battery issue. Bennie(?) was most personable. I was able to work in the enclosed waiting area I travelled from Louisville on a workday for a battery issue. Bennie(?) was most personable. I was able to work in the enclosed waiting area More

Excellent service Todd Husband gives wonderful service! Highly recommend! I will happily use them again with out question. Very easy to make the appointment. In and out Todd Husband gives wonderful service! Highly recommend! I will happily use them again with out question. Very easy to make the appointment. In and out quickly. More

Professional Service After dealing with Frank Ford for many years, I had grown accustomed to quality professional business at their dealership. However the back end is equ After dealing with Frank Ford for many years, I had grown accustomed to quality professional business at their dealership. However the back end is equally impressive. The entire team of service professionals deliver quality and professional results keeping our Charger RT Max running like the day we brought it home. Thanks so much guys for taking care of us so well. More

Excellent service I took my jeep in for a recall. I had dropped it off and in no time I was getting a phone call that it was ready. The staff is very friendly and very I took my jeep in for a recall. I had dropped it off and in no time I was getting a phone call that it was ready. The staff is very friendly and very knowledgeable. More

Oil change They are always professional and provide great customer service. I always receive a quick appointment and when I arrive I am greeted and treated with They are always professional and provide great customer service. I always receive a quick appointment and when I arrive I am greeted and treated with respect. More