Shelly BMW

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Shelly BMW:
I'm on my 5th BMW...I bought the car, it was delivered scratched, radio did not work and the sales person would say we will take care of it. Right, I'm the dumb one Shelly BMW is the worst> I called the owner Damon Shelly for a week, his assistant was to get back to me in 24 hours; 48 hours later no return call.....

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Reason for Visit: Service

I recommend this dealer: No

My Review of Shelly BMW:
#1 worst ever BMW dealer. Bought my 2007 530i from them in 2007. In 2008 I brought my car in for service and it's like they don't want me to come. Service advisor was rude. Work performed was not done right. It was a horrible experience overall. In mid 2008 I gave them a second chance when another service was due. This time it was even worse. So I gave the service advisor a very low score on her survey. She called me and started arguing to me why I gave her a low score. She deserved a low score for promising to get the repairs done but nothing was done. Never would go back ever again.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Shelly BMW:
#1 worst ever BMW dealer. Bought my 2007 530i from them in 2007. In 2008 I brought my car in for service and it's like they don't want me to come. Service advisor was rude. Work performed was not done right. It was a horrible experience overall. In mid 2008 I gave them a second chance when another service was due. This time it was even worse. So I gave the service advisor a very low score on her survey. She called me and started arguing to me why I gave her a low score. She deserved a low score for promising to get the repairs done but nothing was done. Never would go back ever again.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Shelly BMW:
Yes i called the number on the paper stapled to my receipt and i was supposed to talk to the service manager name brock, but instead i talk to a lady who was his assistant, i have her name written on my receipt but dont have it now, and i told her everything. Like how i was so hard to get in contact with David and how my car was in the shop for 6 days and how when we brought the car in that i had no physical leaks and no smoke coming out of the vents and side of the car. I had my car checked out by my mechanic before i had left he said that my belts were ok and that the only problem was my water pump, which we had fixed. So when they said the thermostat was not working i understood that. But it too long for the car to be fixed and David gave us the run around and never was at his desk he said that he was calling the warranty company but they gave him the run around but when we called them they said they kept calling but David never answered the phone which i can comply with because we also were trying to call. They gave an appointment time and never called to tell us what the problem was and we tried calling but did not receive a call back till the next day. I am very appalled on how your proper protocol, because when i called to complain to the manager's assistant she said that the brock the manager would get back with me in a couple of hours and never did. So the thing is i have to now pay a bmw dealership to look at my car again when these things were not happening to my car before, you guys charged way over for labor charges. I personally think that just because we were on vacation you guys took advantage. Also you did not even offer to get us a rental why we were down there. So the service there gets a zero from me very bad service and i will be writing about your work ethnics on my blog and youtube and where ever else that i need too. My Husband is a producer so be sure that some actions will be taken place even if i have to call the local news company over there for consumer reports.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Shelly BMW:
I have had worst experiences at this dealer. Took so many times to fix things right or not even fix it. Recently, I had my car M3 in for service; a mechanic told that my drive shaft coupler is cracked and it's very bad. I went home and checked my CPO warranty manual and found out it should be covered under CPO warranty. I called them back the next day and they said bring the car back to have it replaced. So I brought the car back and at the end of the day, they told me the drive shaft coupler is not cracked. What's the heck?
- If I have the drive shaft coupler replaced in the first visit, I would have paid for something is not broken.
- Or, it's really broken and they don't want to fix it in my second visit?

I will get a second opinion from another dealer and will make a big deal out of it if whether or not it's broken.

This is one of my bad experiences that I had with Shelly BMW.
Please don't go there. We should be deserved for a better service.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Shelly BMW:
This is a review and comments on the service quote given us today at your Shelly BMW in Buena Park.

The charges made was a BIG RIP-OFF. We were asked to pay a whoomping $603.00!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

It all started when we were called for the routine 20 point inspection plus a complimentary car wash. We were given the
impression that that this is a free service in asmuch as we already have the 100,000 miles warranty. When we got there,
we were informed that the regular routine inspection is not included. When we asked for a change oil and agreed with the
routine inspection, I overhead the lady in the service dept. said
that the charges will be $103.00 for which I agreed. My fault is not double checking it with my husband, who is so stupid enough to hold on to the invoice quote without checking the amount. Come payment time, we were slapped with the $603.00 charges.

I think this is ridiculously priced and so very much A RIP-OFF. a MERE INSPECTION SHOULD NOT AND MUST NOT COST $400.00
!!!!!!!!!

Anyway, we have to pay because, accordingly to them, service has already been made and it was our error as well that we did not check very well the quotation given us. STILL, THE CHARGES
IS VERY HIGH.... THE ADVERTISEMENT ABOUT THE FREE MAINTENANCE FOR THE 100,000 MILES IS NOT VERY CLEAR AND NOT TRUE AT ALL !!!! NOW, I HATE MOUR BMS CAR!!!!!!

THIS IS SOMETHING THAT MY RELATIVES AND FRIENDS SHOULD KNOW. NEVER BELIEVE WHAT THEY ARE SAYING ABOUT THE " FREE MAINTAINANCE THING"!!!! BETTER YET, BUY
ANOTHER BRAND OF CAR ... LESS EXPENSIVE AND THE SAME PERFORMANCE !!!!!!!

Perla Venecio
1512 El Paso Drive
Norco, CA 92860

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Shelly BMW:
I stopped by in shorts and an old t-shirt and I guess the sales staff thought I looked like I couldn't afford a BMW so they ignored me. I had to look for a sales man to help me. Another older gentlemen came after me and several sales people came out to help him right away. They didn't really care if I came or went. On top of that their quote was the highest of 3 dealers I checked with. Really bad customer service. My neighbor had the same experience. I've purchase 2 BMW's in 6 months and referred 3 others to Pacific BMW who by far had the best customer services and pricing.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Shelly BMW:
I am taking Shelly BMW to small claims court. I was almost in an accident because my powersteering fluid leeked out after Shelly BMW worked on my car. Then Shelly BMW replaced my clutch, flywheel, and preasure plate. when I recieved my car, there was a loud clicking noise in the rear of the car. I brought it back Shelly BMW told me it was the differental. but they said it was ok to drive. 2 weeks later the drive shaft came loose and was damaged and also the joints were messed up. Shelly BMW broke a bolt that holds part of the exhaust on, and they did not replace it. Now I have to pay to have this fixed.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Shelly BMW:
The people who work at this dealership are rude and also liars. When we first started shopping for a new BMW, we went to Shelly and was completely ignored even though there were sales people milling around. Needless to say, we did not buy our car there but went to McKenna where we were treated with the best service of any dealership. This was two years ago. A few months ago, we decided to give Shelly a second chance when we decided to purchase a new M3. We spoke with Jerry who was overall very friendly, appeared to be very knowledgeable and gave us a terrific quote for a new M3. He promised to call us within the month when our M3 was scheduled to arrive and to make a deposit then. When we called him to check the status, he kept telling us he would call us back, which he never did. Actually, now that we were shopping around at the other dealerships, it turns out Jerry was lying about even having ordered us a car at all and the price quote was completely bogus. This dealership is the ugliest dealership but also has service to match!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Shelly BMW:
<br>Took my car in for a routine 15K mile oil change. When I picked up the car, I found out that my passenger side rear view mirror stopped working eventhough the control switch is already set to passenger rear mirror. Also, I found a jelly and some bread crumbs inside my cup holder so I assume the mechanic was eating lunch inside my car. When I turned the ignition on, the AC was turned up at full blast and my radio settings have changed. At this point I was mad as hell thinking why can't those mother****ers just fix the car and not play around w/ anything else in my car. Well I complained to Shelly and they told me to schedule another appointment to have the rear view mirror fixed. So I've schedule another appointment and another waste of my time. When all this is done, I'll write about the conclusion to this frustration. So avoid this dealer for service at all cost.<br>

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