Sherman Dodge Chrysler Jeep RAM - Service Center

this has to be the worst service dept ever kept telling me car would be ready for 3 days would tell me one day then the next morning then noon then half hour all which were lies the did not do a good job v me car would be ready for 3 days would tell me one day then the next morning then noon then half hour all which were lies the did not do a good job vacuuming on a glass repair think of my kids when i got back there was glass still stuck in all crack and seat terrible stay away from service dept More

My wife bought our vehicle here, and walked in telling them what she wanted, and how much she would pay. That is the only good thing that went our way at Sherman dodge. A few days later we were driving I them what she wanted, and how much she would pay. That is the only good thing that went our way at Sherman dodge. A few days later we were driving I stepped hard on the brakes in an emergency situation and the vehicle stalled. We took the vehicle in for service and they would not cover a rental vehicle and said they vehicle did not do the same thing when they tested it. The next time I drove it, it did the same thing. We normally take our vehicle to Jiffy Lube to get the oil changed. And I routinely check the oil and level, and make sure everything is in order under the hood (when my wife brings it home form JL). Well about 2 months after one of our oil changes, I popped the hood to top off the washer fluid, and noticed the brake cylinder resevoir cap was loose. I took the vehicle in for service and was treated absolutely horrendously by the Service writer and Manager. I told him I was a mechanic and his reply was "yeah where are you a mechanic?". I told the service writie I had checked the cap before and then when I popped the hood this time it was just sitting loose, he got all bent out of shape and first asked where we had the oil changed last and when he heard it was Jiffy Lube, he automatically assumed it was them. When I told him I check everything after an oil change, he was extremely rude and argumentative to the point of saying it was impossible for it to just come loose. I actually had to do the Service Manager's job and tell the service writer the best way to handle the situation would have been to just say "ok, we'll take a look at it", he laughed and agreed. More