My vehicle was miss diagnosed by the service department for a vibration problem for which they wanted $850.00 to repair. Shingle Springs Honda believed the front axles were wore out on a vehicle with 90k miles on it. Come to find out the problem was caused by an overfilled transmission, which they overfilled during a service three months earlier and had nothing to do with the axels. When I talked to the service manager he told me he thought it was odd that the axles were bad, but did not stop or look into it. He tells me he never heard of this being a problem. I found on several internet sites saying that an over filled transmission causes the oil to expand, overheat and foam which causes the clutches to slip. After a week and one-half and three visits or phone calls they refunded my service fee, but not the fee for the other mechanic to correct the problem that they caused by over filling the transmission by 1 1/2 pints. My concern is that if they changed the axels and it did not fix the problem, next they would say the transmission needed to be gone through. They drain the oil, open the transmission, do what ever they do, replace the oil with the correct amout and the problem is solved costing me thousands of dollars. Scam or poor service...you decide.

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My vehicle was miss diagnosed by the service department for a vibration problem for which they wanted $850.00 to repair. Shingle Springs Honda believed the front axles were wore out on a vehicle with 90k miles on it. Come to find out the problem was caused by an overfilled transmission, which they overfilled during a service three months earlier and had nothing to do with the axels. When I talked to the service manager he told me he thought it was odd that the axles were bad, but did not stop or look into it. He tells me he never heard of this being a problem. I found on several internet sites saying that an over filled transmission causes the oil to expand, overheat and foam which causes the clutches to slip. After a week and one-half and three visits or phone calls they refunded my service fee, but not the fee for the other mechanic to correct the problem that they caused by over filling the transmission by 1 1/2 pints. My concern is that if they changed the axels and it did not fix the problem, next they would say the transmission needed to be gone through. They drain the oil, open the transmission, do what ever they do, replace the oil with the correct amout and the problem is solved costing me thousands of dollars. Scam or poor service...you decide.

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I delt with the Internet Sales dept. I got a quote from them which was very fair in my opinion. There were no "surprises" when I got to the dealership to complete the transaction. I had been asked to forward my information to them so that they could get the paperwork ready, I got there and was out in 45 min. They also gave me a great deal on my accessories and the Honda Care warranty. Thanks again guys! I'll tell everyone about you.

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