Back

Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

Granbury, TX

4.1
274 Reviews

274 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

Sort by
May 27, 2025

My experience was with the service center, had a Monday morning appointment dropped off my truck with a list of things I wanted. I stopped in Thursday to get my truck and was told they had not gotten appro More

by jftague
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hatcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025

I wanted to take a moment to share my extreme frustration with the scheduling process in the service department—something I’ve now experienced twice in the last year. I scheduled a brake diagnostic for 7: More

by John O
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't necessarily think this is a specific advisors fault; it's a management issue.
May 22, 2025 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

John, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-945-6162 and ask for one of our managers.

November 09, 2024

When I brought my truck in, I had a service rep assigned. I called a few days later to get a status of my truck and found out that the initial service rep was no longer working there. That is something tha More

by jeffwoodman881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacee Bunt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Hatcher
Nov 11, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Jeff, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-945-6162 and ask for one of our managers.

November 07, 2024

Issues with my truck were taken care of, but some issues came back up and they got them all fixed. More

by DONTX60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micheal - Shuttle Driver
Nov 08, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 03, 2024

One of the easiest buying experiences I have ever had, and I’ve bought a lot of cars. Friendly people, relaxed atmosphere and knowledgeable customer service. Thank you! More

by AMYWARMKE
Recommend Dealer
Yes
Employees Worked With
Anthony
Nov 04, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

AMY, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Granbury!

November 02, 2024

Very poor service. 2 1/2 hour oil change with no one around to indicate high volume of people waiting. They did not check tire pressure or replace washer fluid. Very More

by IJUSTDONTKNOW40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Nov 04, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-945-6162 and ask for one of our managers.

October 31, 2024

Fuel filters and warranty work on truck went well everything went OK customer service was excellent More

by EVECATCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Granbury!

October 18, 2024

They got right on a problem from yesterday and had the truck back to me in about 50 minutes. More

by DONTX60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Oct 21, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 13, 2024

xxxx service Won’t ever do business there again The employees suck Won’t ever recommend coming here More

by gomezsteven922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laurie Manuel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jacee Bunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Lira
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Osborn, Colby Newman, Kyle Kelso, Wendell Gray, Alex Ellison
Oct 14, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Steven, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-945-6162 and ask for one of our managers.

October 13, 2024

I took my car in for a dead battery again. This is my second replacement of a battery on a brand on a three year-old truck ram 1500. The battery that just got replaced was only about a year an More

by DONH002
Recommend Dealer
No
Employees Worked With
N/a
Oct 14, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-945-6162 and ask for one of our managers.

1
...