Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

I wanted to take a moment to share my extreme frustration with the scheduling process in the service department—something I’ve now experienced twice in the last year. I scheduled a brake diagnostic for 7: with the scheduling process in the service department—something I’ve now experienced twice in the last year. I scheduled a brake diagnostic for 7:00 AM Monday morning and arrived right at opening.  I informed the service advisor I'd be hanging out for 90 minutes or so waiting on a ride and if there was a diagnosis finding or estimate approval needed before I left, I'd be in the lounge. I left and by 1:00 PM, I hadn’t heard anything, so I sent a text—no response. When I called at 3:00 PM, I was informed that my vehicle hadn’t even been looked at, with six vehicles still ahead of it. To make matters worse, I was told there are still cars waiting from last week, and taking my vehicle back today would put me at the end of the que.... This is unacceptable. If the shop is running that far behind, it raises real concerns about staffing and the effectiveness of the scheduling system. Most customers cannot afford to leave their vehicles for days just to be seen—especially after being given an appointment for early Monday morning. If the backlog is that severe, why not block off the schedule until the shop catches up? Or allow locals to be put in the que and provided a window to bring their vehicle in to seen as they work through the que, vice continuously scheduling appointments that can't be met. At the very least, I should have been informed at drop-off: “Just so you’re aware, we’re running two days behind and likely won’t be able to get to your vehicle until Wednesday.” If I had known that, I would have made different arrangements. Same day, my wife scheduled her vehicle for service at a dealer in Fort Worth for 10AM. She was seen as scheduled and taken care of same day. Service will definitely be the driving factor in our upcoming vehicle purchase this year, and driving a little further is looking more and more like the smart option. More

When I brought my truck in, I had a service rep assigned. I called a few days later to get a status of my truck and found out that the initial service rep was no longer working there. That is something tha I called a few days later to get a status of my truck and found out that the initial service rep was no longer working there. That is something that I should have received a phone call on, by the new rep to ensure everything that was discussed with the initial rep had been passed down. Also, part of that, this was warranty work that would have expedited getting parts. Instead, it was a couple of weeks before that information was passed to MOPAR warranty. Once again, information that should have been turned over to the new rep. Also, I had to keep calling to get a status of parts. I should have been kept up to speed on it, especially after it was in the service department for over 2 weeks. One last thing. When a vehicle has warranty work required, either the dealership or MOPAR should provide a loaner vehicle of the same type. My vehicle is a 1 ton dually pickup that I purchased from your dealership brand new. I am a full time RVer and had set a plan to move, pulling our 41 foot 5th wheel to our new location. Luckily the vehicle was ready in time, but we weren't sure it would be for quite a while. A customer shouldn't have to stop all their plans and disrupt their life due to an issue with a vehicle while it is still under warranty. More

Issues with my truck were taken care of, but some issues came back up and they got them all fixed. came back up and they got them all fixed. More

One of the easiest buying experiences I have ever had, and I’ve bought a lot of cars. Friendly people, relaxed atmosphere and knowledgeable customer service. Thank you! and I’ve bought a lot of cars. Friendly people, relaxed atmosphere and knowledgeable customer service. Thank you! More

Very poor service. 2 1/2 hour oil change with no one around to indicate high volume of people waiting. They did not check tire pressure or replace washer fluid. Very 2 1/2 hour oil change with no one around to indicate high volume of people waiting. They did not check tire pressure or replace washer fluid. Very poor. More

Fuel filters and warranty work on truck went well everything went OK customer service was excellent everything went OK customer service was excellent More

They got right on a problem from yesterday and had the truck back to me in about 50 minutes. truck back to me in about 50 minutes. More

xxxx service Won’t ever do business there again The employees suck Won’t ever recommend coming here employees suck Won’t ever recommend coming here More

I took my car in for a dead battery again. This is my second replacement of a battery on a brand on a three year-old truck ram 1500. The battery that just got replaced was only about a year an This is my second replacement of a battery on a brand on a three year-old truck ram 1500. The battery that just got replaced was only about a year and a half to two years old. The warranty on the battery says three years, but because I already replace the battery that was only one year old on my truck under warranty they won't warranty this battery. so now I had to pay $400 for a battery. Picked up the truck left the dealer. They never reset the check engine light. Brought the vehicle back right away. They reset the check engine light. Left the dealership again just to find out that they wiped out my SiriusXM from the radio. Had to take it back a third time on a Saturday to have my computers reset on the truck. Then I also got charged nine dollars for using a debit card after I already got soaked for $400 on a battery. More