Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

Very fast service ,very nice people, good expeirence. Happy customer. We will come back next time ! Happy customer. We will come back next time ! More

I bought a used car, got it home and drove it for 7 days before it broke down. I had to wait 6 days without a vehicle before the dealership got me a vehicle. This is unacceptable on every level. Shorthanded before it broke down. I had to wait 6 days without a vehicle before the dealership got me a vehicle. This is unacceptable on every level. Shorthanded, busy etc I heard lots of excuses which made me feel like other customers were more important than me. More

No Follow-up Call even when told We will call you back over and over. You have to be in front of them to have an answer. Otherwise there is little communication from my point of view. The ratings s over and over. You have to be in front of them to have an answer. Otherwise there is little communication from my point of view. The ratings start with Communications, if there is none how can anyone rate the over all proformance of anyone? Additionally, everyone we have dealt with is not listed below. Also, since we have only come to this dealership how are we to rate them or compare to what might on their overall success, needing improvement, or retraining? More

Friendly salesman informative good people I love the car I would defenitley recommend this dealership I would defenitley recommend this dealership More

Awesome care and customer service. Johnny G is the man! He knows how to treat customers and take care of the issues. Johnny G is the man! He knows how to treat customers and take care of the issues. More

I was coming up from Austin and asked them several times to look it over and let me know if there anything broke or not working. Was told “it’s very clean” several times. Drove down to find probably 5 obvio to look it over and let me know if there anything broke or not working. Was told “it’s very clean” several times. Drove down to find probably 5 obvious items that were broken or not working. One item they told me was “ how the car was designed and it’s a back vent”. I should have taken them to look at a new one when they told me that. I ultimately purchased the vehicle because it’s what my wife wanted and I knew I had bumper to bumper warranty but I do have buyers remorse. Definitely would have went a different route knowing then what I know now. More

Personnel was pleasant, professional, and very courteous. I even appreciate the women in the service office, who are always nice. Compared to other Jeep dealerships, Shottenkirk's service department is the I even appreciate the women in the service office, who are always nice. Compared to other Jeep dealerships, Shottenkirk's service department is the best. The employees appear to actually like their jobs. Something Jeep can improve service is to wash cars that have been serviced. More

Great dealership in Granbury ! Top notch pace in getting me the car I wanted . Friendly & fast process . Thank you Shottenkirk ~ Top notch pace in getting me the car I wanted . Friendly & fast process . Thank you Shottenkirk ~ More

Everytime I come in it is the best service! They are always friendly, kind and care about what my needs and wants are. I will not go anywhere else to buy, sell or service my vehicle. Thank you They are always friendly, kind and care about what my needs and wants are. I will not go anywhere else to buy, sell or service my vehicle. Thank you to shottenkirk dodge and their team there. More

If I could give them a “0” I would. the service reps horrible..what ever you do, do NOT use Cody as a service rep. He lied to the customer told me I had 2013 batteries in my 2018 truck. the service reps horrible..what ever you do, do NOT use Cody as a service rep. He lied to the customer told me I had 2013 batteries in my 2018 truck. When a manger confronted and asked Cody for the evidence of the 2013 batteries, told me and the manger Core took my batteries. After 2 days Cody magically found my batteries. To be honest I got told a lot of stuff but no evidence to back it up More