Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

Went into the service center on a Saturday without an appointment for a battery issue. They took it in right away and had it back out after replacing the battery surprisingly fast. About 15 minutes. Awso appointment for a battery issue. They took it in right away and had it back out after replacing the battery surprisingly fast. About 15 minutes. Awsome! More

Should be Shoddykirk. Shoddy service. Just had the starter replaced. It’s been less than 2 weeks and I’m stranded once again. It won’t start. Shoddy service. Just had the starter replaced. It’s been less than 2 weeks and I’m stranded once again. It won’t start. More

Did the recall the same day. Not a step above service. Didnt wash the truck and didnt call me back promptly with a price for a replacement for a part they said was not covered un Not a step above service. Didnt wash the truck and didnt call me back promptly with a price for a replacement for a part they said was not covered under warranty as it was aftermarket. More

Kept my truck for 3 weeks didn’t fix the problem took it back took another 10 days truck was not put back together when I came to pick it up truck was covered in tree sap sticky as xxxx from where you all k back took another 10 days truck was not put back together when I came to pick it up truck was covered in tree sap sticky as xxxx from where you all kept it was very disappointed More

Brandon made the entire service experience a breeze. I scheduled my appointment, showed up, and then was in and out. It is nice to have a dealership give free oil changes and tire rotations with a vehic I scheduled my appointment, showed up, and then was in and out. It is nice to have a dealership give free oil changes and tire rotations with a vehicle purchase too! The numerous waiting rooms options was a nice touch, and all were extremely clean with free snacks and drinks!! More

This vehicle sold me a truck that ended up being littered with issues. Within a week of buying the truck I had to call the service department every day for over 3 weeks until I was finally able to reach a se with issues. Within a week of buying the truck I had to call the service department every day for over 3 weeks until I was finally able to reach a service employee to get some help. I then brought the truck in where it sat for over a month, the only work being done to take apart the suspension and put it back together and replace a headlight, I was charged 1500$ for the pleasure on a CPO Truck that should have been sorted. The issues were A) The suspension was bowed because it was not assembled properly, yet some how the truck passed a CPO inspection. B) The headlights were not compatible and would suddenly stop working, yet again, some how this passed the CPO inspection. When I picked the truck up I discovered there was condensation in the taillight, and issue not present when I dropped it off, to which I had to go to the dealer again to get a new set of taillights put in. The service director was okay but no-one else never called me first, never kept me in the loop and I had no idea what was going on. One service member even claimed "Oh I told you XYZ when I called you yesterday" despite never calling me the day before or ever for that matter, if you want to know something, you have to call first and several times in a day. The service experience was so bad, I went down the road to a non-Shottenkirk dealer and bought a Ford just to get out of dealing with RAM/Shottenkirk/Stellantis. Do yourself a favor and buy literally any other brand/dealer from the start. More

Not thrilled, purchase new truck but nobody is/was available to service air condition system. We’ll need truck for two weeks, seriously…that’s not practical or realistic. Had to wait over a month to f available to service air condition system. We’ll need truck for two weeks, seriously…that’s not practical or realistic. Had to wait over a month to finally get in, do appreciate service manager getting it back when promised. However, running boards wouldn’t retract after servicing. More

Took in my 2015 Jeep Wrangler. The experience overall was very good. They were backed up five days. But I was told that upfront. I would definitely Use them again. The experience overall was very good. They were backed up five days. But I was told that upfront. I would definitely Use them again. More

Kyle was very nice and helpful. Greeted me right away. Would recommend hiim to anyone for service needs in vehicle Greeted me right away. Would recommend hiim to anyone for service needs in vehicle More

Able to set a same day service appt that fit my schedule. Was promptly greeted by Kyle. Got car checked in and Kyle said he’d keep me informed. He checked w me within 30 mins. Car was ready within an hou Was promptly greeted by Kyle. Got car checked in and Kyle said he’d keep me informed. He checked w me within 30 mins. Car was ready within an hour. Kyle walked me back to car, made sure it was to my liking, and shook hands goodbye. Car was clean and service seemed to be properly done. Thanks to the mechanics, and I hope to see Kyle around for a long time. A great attribute to Shottenkirk! More