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Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

Granbury, TX

4.1
287 Reviews

287 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

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July 04, 2024

Always courteous and friendly. Our vehicle is always ready on time and all concerns are addressed. More

by JERRY.CROSS87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department , Chris Bayless
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Jul 06, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

JERRY, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Granbury!

June 29, 2024

I had a free oil change certificate and all went well but I’m not sure I needed a differential fluid change as recommended. More

by Skidu1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
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Jul 04, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Granbury in the future!

June 22, 2024

Waited a week for an appointment. Car was in shop for two weeks after that. Primary issue still not fixed. More

by Pacifica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Other
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Jun 24, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Pacifica, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-945-6162 and ask for one of our managers.

June 19, 2024

Heather did a good job with my problem even though it took two months complete the repair it wasn't her fault. She handled the task very well and is a complement to your staff. More

by UNKLEDANGBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
does not apply
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Jun 20, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

June 12, 2024

Excellent service - professional, courteous, very good communication. Worked hard to get us back on the road after an unexpected event. More

by BFEVANS2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell, Brandon, Others
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Jun 13, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Granbury!

June 11, 2024

I was in and out at my scheduled time and it was great! Awesome Team More

by JIM@JIMWILLIAMSPLUMBING.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Porter
Report | Print
Jun 12, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

JIM, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Chrysler Dodge Jeep Ram Granbury!

June 08, 2024

Brandon in the service department and the service technician were both awesome. The technician discovered an issue that I had suspected might be a problem during a routine oil change and tire rotati More

by BINGOLD59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Jones
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Jun 12, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

June 08, 2024

Very unprofessional and no sense of urgency to get your vehicle back to you in a reasonable amount of time. More

by TAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept.
Report | Print
Jun 12, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

TAYLOR, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-945-6162 and ask for one of our managers.

June 05, 2024

Easy to deal with. Listens to our needs. Takes care of business. Always deals with what’s needed. More

by helliott6257
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Gutierrez IV
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Jun 06, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Granbury in the future!

May 25, 2024

I love this group of people, they make you feel special and valued. I always leave with a smile on my face. Kirk in the service dept. and Kirk in sales are A+. I couldn't be happier with my experience at t More

by sandeevanzant1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Wood
Report | Print
May 28, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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