Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

Service took too long. Brandon in Service Department nice, but did not return phone calls, as promised. Also, one of the requested repairs was not done when I picked up the Brandon in Service Department nice, but did not return phone calls, as promised. Also, one of the requested repairs was not done when I picked up the truck. It was done however, when I pointed it out. More

Great place and the service is wonderful. They know what they are doing. Very professional staff They know what they are doing. Very professional staff More

Amanda was very helpful with my latest appointment with the dealership. Only problem was with communications on the time to complete. I called on the second day about when to pick up and was told it wouldn the dealership. Only problem was with communications on the time to complete. I called on the second day about when to pick up and was told it wouldn’t be until the next day. A few minutes later I received a text from Mike telling me that it was ready. I did not have transportation available until after service center closed. Picked up next day! Somewhat confused…. More

The Techs troubleshot the system and were able to adequately solve the issue. Job Well Done!!! adequately solve the issue. Job Well Done!!! More

Wendell was exceptional in his help of reading the error for the check engine light and answering any questions. Michael Andrade on the other hand felt it appropriate to mention how the fairly neutral r for the check engine light and answering any questions. Michael Andrade on the other hand felt it appropriate to mention how the fairly neutral review of the prior service affected him and felt the need to address it with me. That was a horrible and inexcusable lack of judgement on his behalf and not a good representation of the Jeep brand or any brand for that matter. I asked to speak with the service manager to bring this I called for behavior to their attention, as Michael did not retrieve the manager when asked. Wendell went above and beyond and got the manager so that I could address Michael’s lack of candor and integrity. The service manager (I didn’t get his name-but prior USMC) was fantastic and exhibits stellar customer service skills, leadership skills, and is a solid leader. I want to recognize both the service manager and Wendell directly for their professionalism. More

Takes to long and they act like they have their head up their xxx. Nobody actually knows what’s going on there their xxx. Nobody actually knows what’s going on there More

Great service and very timely. The entire team was very friendly and courteous. Thank you! The entire team was very friendly and courteous. Thank you! More

Great experience during our Jeep purchase 👌Paperwork was fast and hassle free. They made sure we got the best price and included our whole family while helping us choose a vehicle. fast and hassle free. They made sure we got the best price and included our whole family while helping us choose a vehicle. More

Service department truly treated me right and helped fix the issues my truck had quickly! the issues my truck had quickly! More

The staff are friendly and want to be helpful. Unfortunately, the brand new vehicle was sold to me as having 123 miles on it, but when I arrived it had over 2K miles. The vehicle's bumper was de Unfortunately, the brand new vehicle was sold to me as having 123 miles on it, but when I arrived it had over 2K miles. The vehicle's bumper was dented-in and someone had taken a can of spray paint to try and cover it up...a 5 year old could have done a better job. The dealer agreed to replace the bumper, but now I have to drive 100 miles back to the dealer to get it fixed. Also, the pre-sale inspection came back with all green, but I drove off and found the washer fluid reservoir was completely dry. When I got home I filled it and nothing happened...the washer fluid pump didn't work so I guess they'll have to fix that as well when I get the bumper replaced. Also, the vehicle is a PHEV that is eligible for new clean vehicle tax credits. Unfortunately, the dealership has been unable to provide me with the required "Time of Sale Report" that is needed for me to claim the credits and I'm unsure as to what will happen when I go to file my taxes. I like the vehicle, but there were way too many little things that were passed on to me to have to deal with. More