Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

Started out very badly. No follow up. No return calls. No one knew what was promised during the purchase of my car. No inner office communication within the company, at all. No follow up. No return calls. No one knew what was promised during the purchase of my car. No inner office communication within the company, at all. I was really sad and frustrated. I am a 30 year, dedicated, Dodge buyer. and I am not used to being dissatisfied with Dodge companies/stores/service, etc.in any state I have lived in. I was ready to move on to another Dodge dealership in another city. Shawn , in the service department. happened to answer the phone one day and totally took over to get me back on track with the company and transaction even when it was not his transaction. He is very considerate and professional. He returned calls when he said he would! A new service manager happened to have started working there in the middle of my new purchase and transaction. Kirk (I hope I have his name correct) was informed of the problems from Shawn. He heard my issues, investigated them, followed up with me during that time, and corrected all outstanding issues. Both went above and beyond to assist me. The customer service I am used to with Dodge dealerships has been restored! I will be back next month for new truck tires and will be purchasing a new vehicle from them again in the near future. More

Smooth easy purchase. James was a great salesman and made the experience easy and hassle free! Michael also took great care of me and my purchase of a land rover discovery James was a great salesman and made the experience easy and hassle free! Michael also took great care of me and my purchase of a land rover discovery! I’ll purchase from them again! Thanks for everything shottenkirk ram dealership! More

Very welcoming and helpful staff. The service team was ready to help and got us in and out in no time. The service team was ready to help and got us in and out in no time. More

Great job in and out very quickly good price very knowable kept me informed on the job knowable kept me informed on the job More

They offer speedy and courteous customer service even after the sale along with knowledgeable service staff and quality parts. after the sale along with knowledgeable service staff and quality parts. More

James provided a great buying experience. he made everything easy.no rush,explained everything very well.i will definitely recommend others to shottenkirk dodge!! he made everything easy.no rush,explained everything very well.i will definitely recommend others to shottenkirk dodge!! More

Great service, felt very comfortable your team is very hospitable. Calling and making an appointment was fast and friendly. hospitable. Calling and making an appointment was fast and friendly. More

Good experience. Waiting room comfortable. Service Department very friendly. Kept me informed during the wait. Waiting room comfortable. Service Department very friendly. Kept me informed during the wait. More

I was charged an outrageous price for an engine air filter ($65.00). It sells retail in any auto parts store for about $20.00. Then I was charged an extra 4% because I used a Debit Card. I was not told filter ($65.00). It sells retail in any auto parts store for about $20.00. Then I was charged an extra 4% because I used a Debit Card. I was not told of this beforehand because I would have brought my checkbook. The service advisor, Shawn Bennett, remarked "it's only $4.87". My money not his. Needless to say I will never use Shottenkirk again for anything. More

Very grateful for Lindsey and his team, my issue was resolved. Thank you very much. resolved. Thank you very much. More