Shottenkirk Ford Jasper - Service Center

Kara is always great! Always a good experience at this dealership, I’ll be using this store often Always a good experience at this dealership, I’ll be using this store often More

Taylor’s great just the dealership has no loaners and was left without one for a while other then that it was good left without one for a while other then that it was good More

This dealership tried its best to find out what was wrong with my truck but was not successful. Not their fault, they tried. After all was said and done, they did not charge me even though they put time an with my truck but was not successful. Not their fault, they tried. After all was said and done, they did not charge me even though they put time and energy in trying to fix the problem. Thanks, Scott. More

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Jerry was very helpful in explaining the problem, the fix and the cost. Car was repaired and ready for pick up prior to estimated time of return. and the cost. Car was repaired and ready for pick up prior to estimated time of return. More

Top notch customer service. I don’t have anything to complain. Will recommend to family I don’t have anything to complain. Will recommend to family More

Scott was amazing and my experience here was amazing. I will be doing future business here. I will be doing future business here. More

Rocky did a great job servicing my new Bronco. First service for the Bronco good job! First service for the Bronco good job! More

Vehicle was in for a recall and supposed to only take 1 day. It wasn’t ready and I had to call and text several times to find out that it wouldn’t be ready. Finally got Scott to answer around 5 to give me day. It wasn’t ready and I had to call and text several times to find out that it wouldn’t be ready. Finally got Scott to answer around 5 to give me the bad news. No apology just “that’s the way it is these days”. Service work was completed the next day but communication is terrible. More

Our saga with this dealership continues. Shortly after finally getting my Escape back after months, I was driving it and the check engine light came on. I carried it to a different dealer Shortly after finally getting my Escape back after months, I was driving it and the check engine light came on. I carried it to a different dealer (that was great) and was told that the O2 sensor wire had been taped with black electrical tape because it had been sitting on the exhaust and had melted. They are unable to do anything until that is repaired at a cost of over $600.00. There has only been one place that has done work on this vehicle. Shottenkirk! We have tried to contact the service manager to see if this is covered under the warranty that came with the replaced transmission since it would have had to been removed and replaced during that process. My husband has even went to the dealership to try and speak with someone. Of course, no one will respond to our request. PLEASE DO NOT USE Shottenkirk Ford in Jasper!! I apologize in advance for the length of this post, but I feel completely helpless and frustrated beyond words! Back in February, I had issues with my Ford Escape. We carried it to Shottenkirk Ford in Jasper. I was told it needed a new transmission and would be covered under my extended warranty. However, they were not sure how long it would take to receive the parts needed from Ford. When I dropped it off I asked that it be kept under cover until a new windshield could be put in because it leaked. I gave them permission to install the new windshield so it could be moved outside. Fast forward three month, still no hope of having my car repaired, I made the decision to purchase a new car with the plan that I would sell the Escape once it was repaired. Shottenkirk would not purchase it because it would void the warranty. I understood that. They also said they would not honor the Z plan that is available to me because my father-in-law put in over 30 years of service with Ford and my brother-in-law has been with Ford for 27 years. John and I made the decision to purchase my Bronco from Wade Ford because they gladly honored the plan. When I went to Shottenkirk to get some personal items out of my Escape I found my car sitting outside, torn apart. I quickly noticed that after more than three months, the windshield had not been repaired and had sat outside in the elements. Also, parts had been placed inside in the back hatchback area. I was furious, but what could I do. John immediately carried a tarp and covered it to prevent further damage. Finally, after four months I received the call that it was repaired and ready to pick up. When I went to pick it up, the first thing I saw was a tear in the leather on the driver's seat that was NOT there previously. The seat, steering wheel, and door on the the driver side was also very dirty with what appeared to be grease. Also, both sides of my back hatchback area had been scratched. I strongly recommend that no one trust Shottenkirk Ford with your vehicle. They obviously do not care about their customers! Very angry!!! #shottenkirkford #fordmotorcompany More