Back

Shottenkirk Honda Decatur - Service Center

Decatur, AL

4.9
298 Reviews

298 Reviews of Shottenkirk Honda Decatur - Service Center

Sort by
July 25, 2025

They got me in fast and out fast. The issue was found and I was offered solutions to my problem. Gohn More

by Csgohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

Shottenkirk Honda Decatur responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

July 21, 2025

Very bad experience with the general manneger Mason very bad attitude paid almost $4000 just for my car to still have problems never again will I ever go back to them or recommend anyone to them thanks to t More

by Myishasykes7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Talon Cockrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Shottenkirk Honda Decatur responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 256-784-0922 and ask for one of our managers.

July 15, 2025

Great communication. Service was professional and efficient from first to last contact The shuttle service was very much appreciated so I didn't have to wait ar the dea More

by sb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
both shuttle drivers.
Jul 23, 2025 -

Shottenkirk Honda Decatur responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

July 15, 2025

Very professional, polite and explained what was done! Definitely would recommend to friends and family! More

by Brenda.sharp1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talon Cockrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Shottenkirk Honda Decatur responded

Brenda, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Honda Decatur!

July 14, 2025

Very knowledgeable and helpful about the repairs needed. Which were quite expensive and time consuming to the extreme! More

by melanietalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Shottenkirk Honda Decatur responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

Jul 23, 2025 -

melanietalley responded

Shottenkirk Honda has an amazing service department!!! Everyone treated me like my 2007 Ridgeline was special. The service was amazing and price was on point.

July 10, 2025

Staff members were friendly, knowledgeable and efficient. I will continue to use this dealership for maintenance on my new vehicle. More

by sbs12668
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Talon Cockrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chip Cobb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aubrey Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Shottenkirk Honda Decatur responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

July 10, 2025

The staff was very courteous and professional. My problem was resolved in a timely manner. I will definitely use their service in the future. More

by Shirleyof5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Shottenkirk Honda Decatur responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

July 10, 2025

Great friendly and professional services. Always use this place, bought several cars here and service More

by bonnie.doss2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Talon Cockrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aubrey Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Shottenkirk Honda Decatur responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Honda Decatur!

July 07, 2025

Great services customer satisfaction never have to wait long also will let me before hand if something is wrong More

by smithheidrun50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2025 -

Shottenkirk Honda Decatur responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda Decatur!

July 03, 2025

Always friendly and professional. Keeps you updated on what services are needed along with pictures to show More

by tkboorice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2025 -

Shottenkirk Honda Decatur responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Honda Decatur!