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Shottenkirk Honda Decatur - Service Center

Decatur, AL

4.8
144 Reviews

144 Reviews of Shottenkirk Honda Decatur - Service Center

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April 23, 2024

Dealership is wonderful to work with from purchase to service after the sale. I arrived for my service appointment and was taken right on time. The person responsible for service was very efficient and More

by DONERINH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember his name
Apr 24, 2024 -

Shottenkirk Honda Decatur responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Honda Decatur!

April 22, 2024

Excellent service department I have never been treated so well in all my car servicing history More

by MARYAKINS38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Akins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Shottenkirk Honda Decatur responded

MARY, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 22, 2024

I always receive quick service, a friendly greeting, and a thorough explanation of maintenance issues. More

by JNORRIS_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Apr 24, 2024 -

Shottenkirk Honda Decatur responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda Decatur!

April 21, 2024

Ethan was very articulate in his recommendations and did not push his position. He was informative. More

by SEND.HX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Akins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cade Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Shottenkirk Honda Decatur responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda Decatur!

April 21, 2024

I'm very happy with the service I receive when I bring my car in for routine maintenance. And Talon is great! He was there to take my car as soon as I pulled into the bay, went over everything that needed to More

by SFORRESTER1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talon
Apr 22, 2024 -

Shottenkirk Honda Decatur responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Honda Decatur. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 18, 2024

NOT HAPPY ABOUT THE NEW POLICY OF A 3 % CHARGE FOR USING YOUR CREDIT OR DEBIT CARD TO PAY FOR OIL CHANGE AND TIRE ROTATION! My car is out of warranty so I will probably look elsewhere for service. Not overl More

by CONDOBOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Apr 21, 2024 -

Shottenkirk Honda Decatur responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Honda Decatur

April 17, 2024

I am very pleased with the service and friendliness of this service department and dealership. Would definitely recommend them to my friends and relatives. More

by ANNSTUMPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Shottenkirk Honda Decatur responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 12, 2024

I arrived earlier than my appointed time but my customer service representative( Talon) got my in quickly. He kept me informed of the progress and thoroughly reviewed what the service dept had completed. H More

by DEWITTBOOTH34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talon
Apr 16, 2024 -

Shottenkirk Honda Decatur responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 10, 2024

Excellent service. Nice and knowledgeable service team. Clean customer area. Love the way I was treated More

by WELCHCJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Morris. Service Advisor
Apr 12, 2024 -

Shottenkirk Honda Decatur responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda Decatur!

April 10, 2024

I was sold a fake Maintenance program, that only covers 6 oil changes, it’s ok will be the last time I will be visiting this dealer More

by BREVARDCOUNTYCATTLECOMPANY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ethan Hamilton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Shottenkirk Honda Decatur responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 256-784-0922 and ask for one of our managers.