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Shottenkirk Hyundai - Service Center
Canton, GA
544 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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544 Reviews of Shottenkirk Hyundai - Service Center
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Verified Customer
June 14, 2024
Scheduled service with a 7 am appointment. I dropped the car off the night before. The technician told me the service would take about two hours. I called on the day of service at 12 pm. The t I dropped the car off the night before. The technician told me the service would take about two hours. I called on the day of service at 12 pm. The technician told me the car would be ready at 2 pm. I asked if there was a problem because I expected the job to be done. The technician then admitted that they were just starting the job. I asked why the work did not begin at 7 am. I was told that they had a lot of cars come in for service that morning. The technician then admitted that the 7 am appointment only was a place holder not a real appointment. I responded by asking why have appointment times if they did not honor the appointment. No answer. I told the technician that I had plans for the day and that is why I scheduled an appointment so that I would know when the job should be completed. I asked why they did not at least call me and let me know it would be later in the day. No answer. They did complete the job but I would not recommend this dealership for service or sales. I also told them that I would not refer friends and family. On a positive note, they did give me a $50 gift card for my trouble. Thus the 2 star review. More
by Alan
Employees Worked With
Service
June 14, 2024
The service was courteous and kept constant contact with me throughout the time to let me know how much longer it would be. I was very pleased with the service department and with the time it took them to w me throughout the time to let me know how much longer it would be. I was very pleased with the service department and with the time it took them to work on my car. More
by MIMINPOP57
Employees Worked With
Service Dept.
June 14, 2024
Everyone is always friendly, very knowledgeable and whoever is doing the paperwork for the service explains everything very well. David was excellent this time, and was able to answer all my questions, whoever is doing the paperwork for the service explains everything very well. David was excellent this time, and was able to answer all my questions, or find the answer for me. More
by WOLFEMOONRISING
Employees Worked With
DAVID in the Service Department
June 11, 2024
3 hours for an oil change, not even close to acceptable, unlikely I'll be back despite "maintenance included". I'll pay someone else to do it in 15 minutes unlikely I'll be back despite "maintenance included". I'll pay someone else to do it in 15 minutes More
by tbowden92
Employees Worked With
Service Agent was polite and apologetic
June 11, 2024
Very slow service. 2 1/2 to 3 hours for an oil change and this was our fourth one on the new car we bought. Everything seems to be done right and the folks are friend 2 1/2 to 3 hours for an oil change and this was our fourth one on the new car we bought. Everything seems to be done right and the folks are friendly, but it is WAY too slow. We always make an appointment at least a week ahead and our car still sits idle for 1 1/2 -2 hours before they even take it back to do the oil change. We'll be trying other dealers from now on. More
by BILLGROVE
Employees Worked With
Don't know who they were.
