Shottenkirk Toyota

Friendly staff and helpful. Unfortunately, I was told my job was going to take 2 hours to complete when in fact, it took 8 hours and 15 minutes. This is the second time in a r Unfortunately, I was told my job was going to take 2 hours to complete when in fact, it took 8 hours and 15 minutes. This is the second time in a row I was given totally inaccurate information regarding the work time on my vehicle. The first time, which was a few months ago, they ended up keeping my vehicle for almost two days when all they had to do was an oil change, put new tires on and change my spark plugs. More

The staff was very courteous and the waiting area was neat and clean. Service was very good. neat and clean. Service was very good. More

Everyone is extremely nice and service is done in a timely manner. It has been this way since we bought the car late 2022. timely manner. It has been this way since we bought the car late 2022. More

Staff very friendly and helpful. They handled everything for us. Like the communication as they began working on the car. Would gladly use them again. They handled everything for us. Like the communication as they began working on the car. Would gladly use them again. More

They got me right in. I trust they did everything they were supposed to do. I trust they did everything they were supposed to do. More

I didn't deal with any of the above It was Josh and Kat I delt with Josh on line, then in person when I came down. delt with Josh on line, then in person when I came down. More

I got a flat tire while traveling in CA. I called the dealership to determine what to do to honor my tire purchase warranty from Shottenkirk. Communication was fairly good and I was told to I called the dealership to determine what to do to honor my tire purchase warranty from Shottenkirk. Communication was fairly good and I was told to bring the damaged tire all the way across country to have it verified as unfixable. I did that. I received a call from Shottenkirk several months later asking about the tire. I had to inform the person who called that I did not have the serial number of the tire because Shottenkirk had the tire. She then hung up and began tracking down information from a coworker. I called back and did not receive a call back stating the information had been found. I still don't have reimbursement for the ruined tire. Most staff were polite but staff's miscommunication in house was the cause for my lower rating. More

Always the best experience and a customer for many years. Would recommend to anyone looking for a new vehicle... Would recommend to anyone looking for a new vehicle... More

Surcharge leaves a longtime customer with a very bad feeling of being taken advantage of. I realize the uniqueness of the times but why did I pay taxes on a surcharge? Getting only one key came as a sh feeling of being taken advantage of. I realize the uniqueness of the times but why did I pay taxes on a surcharge? Getting only one key came as a shock. Have learned by researching that I should not expect one on a Sienna until February. Makes me skittish about going out of town which is why I want and have bought many vans. Beautiful vehicle. Tough times. This loyal customer is frustrated. More

These guys are an awesome team . Customer service from sales to mechanics. When you walk in the door of a business and are greeted with professionalism from start to finish says a lo Customer service from sales to mechanics. When you walk in the door of a business and are greeted with professionalism from start to finish says a lot . I’ve bought several vehicles from Shottenkirk Toyota in Quincy and it’s the same every time you walk in the door . More