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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
674 Reviews

674 Reviews of Sierra Chevrolet of Monrovia - Service Center

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November 28, 2023

Excellent service and great customer service. Definitely with this service I will come back again. More

by joseluis616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks so much, Jose Luis! We're delighted the value of our team's support and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment!

November 27, 2023

Jeremy Cesena, gives excellent customer service and he gave me great advise, he did his best to fix our trucks, I totally recommend him, congratulations, good job!!! More

by Elias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Cesena
Nov 30, 2023 -

Sierra Chevrolet of Monrovia responded

Elias, thank you for your trust in our service team! We're happy Jeremy provided you with a thorough and attentive experience. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!

November 26, 2023

After going through a few service representatives. I have found that Tanya Ruiz is the representative to go to. She knows what she is doing and gets things done. I don't have to worry if she is jus More

by JOHN@ETERNALFLAMEOFLOVE.COM
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mayra Neria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2023

Sierra Chevrolet has provided great service for my Chevy Traverse. They make it easy to schedule appointments, and for regular maintenance, I usually have my car back within a few hours. More

by Strong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Sierra Chevrolet of Monrovia responded

Hi, Strong! Thank you for honoring us with your patronage during your Traverse ownership. We're so pleased our team continues to serve you well. Get in touch the next time we may be of assistance. We're always here for you!

November 24, 2023

Sierra Chevrolet customer service was excellent. The parts needed to repair my Silverado were not available from Chevrolet so they replaced the whole transmission. More

by ej54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks for the love, Ej54! We're thrilled you enjoyed working with the Sierra Chevrolet team for your Silverado's repair needs. We hope to be of service to you for many more years to come!

November 24, 2023

Excellent customer service. Everyone is extremely helpful and very professional. I was well informed about what was going on at all times. More

by MARYBEL_MIRANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rudy
Nov 30, 2023 -

Sierra Chevrolet of Monrovia responded

Marybel, thanks for taking a moment to let us know how helpful you found this visit! We're delighted our team provided you with all the answers you needed to make this a positive experience. We wish you the safest of travels through the holiday season!

November 22, 2023

Tanya was very good about texting me the status and the recommended services Very pleasant attitude More

by DDLUGITCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks for stopping by to share your 5-star review of Tanya! We're glad she addressed your vehicle's service process with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure!

Nov 23, 2023 -

DDLUGITCH responded

Great service as usual

November 20, 2023

Marvin kept me up to date on the service and offer a loaner due to the extended service time. More

by Freddie Anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Sierra Chevrolet of Monrovia responded

Freddie, thanks for stopping by to share your 5-star review of Marvin! We're glad he addressed your vehicle's repair process with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure!

November 18, 2023

Great people in the service department. It’s very important to me when you walk in that you get greeted. They do it every time and they’re happy to help you. More

by renechoffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Twiford
Nov 20, 2023 -

Sierra Chevrolet of Monrovia responded

Hey, that's great! Thank you for noticing the effort our team always makes to ensure a welcoming atmosphere at each visit. It is our pleasure, and we hope you'll continue to make Sierra Chevrolet your first choice for automotive service!

November 17, 2023

The service was exceptional - friendly, helpful, and knowledgeable. Highly recommended. I Appreciate courtesy Lyft rides home and back! More

by ditaoksanaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you for your positive feedback! Your satisfaction means a lot to us, and we're pleased you enjoyed the accommodations offered by our service department. We hope you'll continue to make Sierra Chevrolet your first choice for service!

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