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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
674 Reviews
Call Service Center (626) 879-2966

674 Reviews of Sierra Chevrolet of Monrovia - Service Center

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October 14, 2023

I don’t mind taking my Truck to the dealer, I know I’m getting quality work,with skilled mechanics, Joe Jimenez is the best service advisor, he always keeps me updated on my vehicle getting serviced. More

by RUDYS4006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you for your kind review, Rudy! We truly appreciate your continued business, and we're glad Joe has always taken such great care of you and your vehicle. Thank you for making Sierra Chevrolet your #1 choice for service!

October 14, 2023

Sierra dealership give you great customer service and great care of your vehicle!!would recommend 👍 More

by p1heart81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you for your solid review and recommendation! We're pleased you had another great service experience with us, and that our team made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!

October 13, 2023

My service exceeded expectation: early completion of work, and an unexpected car wash. Very pleased. More

by ACBOMNIBUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks so much for sharing your review! We're delighted the value of our team's support and diligence exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment!

October 11, 2023

Marvin in the service department was vey helpful. He provided a list of recommended parts and service and was professional. More

by CARNUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2023 -

Sierra Chevrolet of Monrovia responded

Carnuel, thanks for stopping by to share your 5-star review of Marvin! We're glad he addressed your vehicle's needs with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure!

October 10, 2023

Not a good experience. A lot of miscommunication. My car was also scratched and they are claiming I brought like that. I was told one thing when I brought in regarding the More

by ALMARAZ1_02
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanya Ruiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2023 -

Sierra Chevrolet of Monrovia responded

I'm so sorry to hear about your disappointment with this service visit. Please contact me directly and I will get to work on the internal issues that may have caused the breakdown in communication. I appreciate your feedback and look forward to hearing from you soon. Victor Gamboa vgamboa@sierracars.com General Sales Manager Sierra Chevrolet

October 08, 2023

Marvin in the service department was outstanding with the help I needed thank you Marvin More

by basur7@sbcglobal.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you for telling us why you like working with Marvin! Your satisfaction means the world to us, and we're pleased he has become a reliable resource for your service needs. We look forward to ensuring the same circumstances at your next appointment!

October 08, 2023

Great service! Great Communication! My vehicle was done in the time promised at a great price. Thank you. More

by danny67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
Report | Print
Oct 09, 2023 -

Sierra Chevrolet of Monrovia responded

Danny, thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Marvin handled your visit with great care and communication. We hope to ensure the same high quality experience at your next appointment!

October 06, 2023

It is a good local dealership with great selection of new cars. The Service Department is lacking employees and it does not have a proper waiting room More

by kaspariant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Peinado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Quinn
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Oct 09, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you for stopping by to share your feedback on our dealership! We appreciate knowing what you like and what you would like to see improved. The remodel we have planned will likely address your current issues, and we graciously look forward to serving you better with those improvements. Thanks for choosing Sierra Chevrolet!

October 06, 2023

Tanya is so easy to talk too. She reply to all our questions. She is an excellent staff. She is an asset to the company. Thank you Tanya for all your hard work. More

by Lorraine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you for your kind review, Lorraine! We truly appreciate your continued business, and we're glad Tanya has always taken such great care of you and your vehicle. Thank you for making Sierra Chevrolet your #1 choice for service!

October 06, 2023

John is a really good guy! Looking forward to visiting him again. He’s really cool to talk to. Everyone there is cool. Jeremy Tanya Joe really cool staff there. More

by VICTORGONZALEZ97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy
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Oct 09, 2023 -

Sierra Chevrolet of Monrovia responded

Victor, thanks for taking a moment to share positive and encouraging feedback with us about John, Jeremy, Tanya, and Joe! Your loyalty to Sierra Chevrolet is an honor, and we hope to continue being your #1 choice for years to come. See you next time!

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