Sierra Subaru of Monrovia - Service Center

I drive an extra 15 miles each way to have service performed by Sierra Subaru of Monrovia. Not only is their sales dept the most professional and positive experience, their service depart routinely e performed by Sierra Subaru of Monrovia. Not only is their sales dept the most professional and positive experience, their service depart routinely exceeds expectiations. My service advisor, Sandy Perez, was quick, efficient, professional; she explained exactly what service was required, kept me informed while I waited, and when the technicians identified an unexpected problem she reported the problem, recommended a solution, advised on any additional costs, which were all reasonable. Comfortable and quiet waiting area made the time go by quickly. More

Sandy Perez was awesome, excellent customer service, She was professional and friendly, explained everything in a clear and concise way. was professional and friendly, explained everything in a clear and concise way. More

Went for a maintenance oil change. They had my car ready in about 2 1/2 hours. Sandy Perez was really helpful! They had my car ready in about 2 1/2 hours. Sandy Perez was really helpful! More

Convenient location. Satisfied customer service. Rafael Ibarra provides the best quality service, the reason returned. Satisfied customer service. Rafael Ibarra provides the best quality service, the reason returned. More

Armando Carlos was amazing. He contacted me as soon as my dash started to have problems and blank out on my Outback. He arranged for me to have a loaner car and my vehicle was r He contacted me as soon as my dash started to have problems and blank out on my Outback. He arranged for me to have a loaner car and my vehicle was ready first thing in the morning! More

Sandy Perez has been terrific! I am extremely happy with the excellent customer service she provides. I bought my CrossTrek 5 years ago and always bring my car into Sierra for se I am extremely happy with the excellent customer service she provides. I bought my CrossTrek 5 years ago and always bring my car into Sierra for service. It took me a while to find her , but hands down best customer service advisor I have met. I now only ask for her. More

It had been a long time since I serviced my 2016 Subaru Outback. I was apprehensive about going to the dealership. I must say that my experience was very good. Rafael Ibarra was my service manager. He was Outback. I was apprehensive about going to the dealership. I must say that my experience was very good. Rafael Ibarra was my service manager. He was pleasant and very professional. When the suggested service report came back, it was a lot more than I expected. Rafael went over the work estimate with me and explained all of the items. That helps me prioritize the immediate service needs. Rafeal, thanks. More

Jaime always does his best to help. He's my go to for my services He's my go to for my services More

Rafael Ibarra was a big help to me in outlining what was covered in the 12 month service visit, and advising me of the options available and/or advisable in addition. Good communicator as well. I'll be lo covered in the 12 month service visit, and advising me of the options available and/or advisable in addition. Good communicator as well. I'll be looking for him at my return visits for service. More

Was greeted cordially and car was serviced on a timely manner. Very satisfied with the. Service received. manner. Very satisfied with the. Service received. More