Sierra Subaru of Monrovia - Service Center

I’m glad I found Sierra Subaru. I used to travel way too far to a different dealer but I opted to give Sierra a try and I was not disappointed. This last time I was there I was help I used to travel way too far to a different dealer but I opted to give Sierra a try and I was not disappointed. This last time I was there I was helped by Yadira Cedillo. She answered every question I had and was completely transparent about pricing and services needed. I’m happy to say that I’ve found my new favorite dealer. More

I’m very satisfied with the service I get from Rafael Ibarra. Very courteous and accommodating. Ibarra. Very courteous and accommodating. More

I always receive an excellent and helpful service since I bought my car at Sierra Subaru of Monrovia. bought my car at Sierra Subaru of Monrovia. More

I can make appt and be comfortable w good service Friendly efficient w snacks w hood maintenance Friendly efficient w snacks w hood maintenance More

Rafael Ibarra reviewed the scheduled maintenance needs of my Forester and made sure all was done,finishing with a complimentary wash. The service was excellent. My only gripe with the dealership is that the my Forester and made sure all was done,finishing with a complimentary wash. The service was excellent. My only gripe with the dealership is that there are too many surveys after the visit! More

Armando Carlos was an amazing service consultant. I was in a rush for car maintenance prior to an unexpected road trip out of town and he was able to get me in and out in an hour. Phenomenal serv I was in a rush for car maintenance prior to an unexpected road trip out of town and he was able to get me in and out in an hour. Phenomenal service and professional in every way imaginable. Armando Carlos - 5 Stars More

I was received at the dealership with courtesy, smiles, and efficiency. The service agent Armando listened to my problems and immediately started addressing the issues. I was stressed and tired as and efficiency. The service agent Armando listened to my problems and immediately started addressing the issues. I was stressed and tired as all my keys to home and car taken were taken .Going on little sleep no food in me etc . He took me to waiting room got me coffee water and snacks and periodically checked to let me know of progress. This is the type of employee the Subaru dealership in Monrovia should be honored to have working for them, He gets a 5 star rating from me. Armando is a definite asset to your dealership. Kudos to you Armando on your kindness and for all your help Sharee Allen a “definite” satisfied customer More

On driving down from Fremont CA on a visit to support my mother following surgery, I discovered a significant oil leak and brought my 2010 Forester in for evaluation. Appointment was made on-line on Sunday mother following surgery, I discovered a significant oil leak and brought my 2010 Forester in for evaluation. Appointment was made on-line on Sunday and on Monday Rafael Ibarra was my service advisor. He was extremely efficient and communicated clearly on the process, getting me a loaner as it was likely to take > a day to complete. I received a timely video evaluation and Rafael made sure to keep me up to date on the needs and scheduled the work. Loaner was excellent and picking up my car afterwards was quick and efficient. Rafael went over the charges clearly and got me back on the road quickly. Great experience and Rafael clearly understands customer service at a high level. I would highly recommend Sierra Subaru of Monrovia and Rafael in particular to handle your repair needs. More

My first experience and will not be the last thanks to the outstanding professional service provided by Yadira Cedillo! She took care of my problem and concerns with my vehicle and provided helpful infor the outstanding professional service provided by Yadira Cedillo! She took care of my problem and concerns with my vehicle and provided helpful information to me. She kept me updated with the status of my car issues and allowed me to keep the loaner car longer in order to make sure my repair was completed. I asked if it would be possible to get my car washed since it had been there for over a week and without hesitation, she made sure my car got washed when I picked it up. Overall, 10/10 for Yadi Cedillo! Thank you for your wonderful customer service! More

I appreciated Yadira's customer service. However, the service is expensive without using a coupon. However, the service is expensive without using a coupon. More