Sim Fryson Mercedes-Benz Honda

Reason for Visit: Service

I recommend this dealer: No

My Review of Sim Fryson Mercedes-Benz Honda:
They berated me, threeatened me, made fun of my being a lawyer. I was harrassed leaving the dealership and at work on the phone the next day. I was quoted 2700$ for a repair at their service department on my s430. I took it to smith co. motor cars mercedes in charleston wv, and they did the same work for around $900. I have had major problems with this dealership everytime I go there. Never again. Avoid at all costs, their prices are insanely high and they rip off the customer after the sale. A SMALL time dealership that has NO buying power and does not deal in volume. They did not even have the drive belt in stock for my car. That is rediculous. STAY AWAY

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Reason for Visit: Service

I recommend this dealer: No

My Review of Sim Fryson Mercedes-Benz Honda:
I took my Honda Civic in for an oil change and tire rotation. The service manager suggest I have the 25K mile service. My car has a 36K mile bumper to bumper warranty. The bill was $385.00. I was shocked. The less than 2 year old Civic had it's transmission fluid changed, brake fluid changed, a radiator flush and refill, brake inspection etc. These items were above and beyond the recommended maintenance on the Honda website and manual. My complaint was Herb Pistole, service manager, not disclosing this would be so expensive and not covered by my warranty. The quality of work was ok but excessive maintenance done. I tried to contact the dealership owner Mr. Sim Fryson. He had his assistant call me after I address a complain letter to him personal and confidential. I asked why Mr. Fryson would not call me personally, I was told he is a busy man. A less than 2 year old car should not be causing me stress. It has been over a week and the dealer has made no effort to correct this situation. I called two other local dealers. The price for 25K maintenance should be $89 to $119. I did contact Honda, the Kentucky Atty. General but have not yet received any response.

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