Sky Chevrolet of Provo

Do not take your car here unless you want to keep coming back. We went in for warranty repairs since this was the dealer we bought the car from. It was a 5 hour wait for diagnostics. After that we agreed back. We went in for warranty repairs since this was the dealer we bought the car from. It was a 5 hour wait for diagnostics. After that we agreed to repairs that totaled almost $3000. $800 was our portion. Some of the main issues we brought it in for was leaking coolant, the heater was not working, and the service AWD light kept flashing. There were plenty other repairs though. First to tackle the AWD issue. Upon picking up the car the light flashed after about 5 minutes. We turned around and headed back. It took another hour for them to diagnose that the repair would be another $500. They had missed it on the initial check. We declined this repair and headed on our way. 20 minutes down the road we notice the car smoking. We pull over on the side of the freeway and got out to check. There was antifreeze all over the engine. We called back and they told us to drive back. We diasgreed and told them to send us a towtruck for fear that the enigine would be damaged. We waited 1.5 hours for the tow truck. The next day we were told it was a result of a coolant hose coming disconnected from the radiator. No apology. We went to pick up the car only to find the keys inside and the door ajar in a poorly lit parking lot. When this was addressed the service manager only stated "Oh well how open was the door?" Does it matter? She later said she would let the tech know so he won't do it again. Well there will not be an again. We finally head on our way only to find that the heater is not functioning properly. We aren't going back. I have wasted to much time and gas driving from Layton to Orem. Half our problems have not been fixed and no apology received. On top of poor performance on our car. They fail at customer service as well. More

We had our Camry taken to Brent Brown Toyota (after our son drove it cross-country out to Utah) to have the break specs checked. Jason in service told us we $2000 worth of work on the car, including a fron son drove it cross-country out to Utah) to have the break specs checked. Jason in service told us we $2000 worth of work on the car, including a front brake job (and $1,600 worth of other work (this after we had the car worked on and throughly checked over in Pa. before the trip, and we had quite a bit of stuff done). We let them do the front brakes, and five months later we had noise in the front brakes and a Draper Utah Toyota dealership told us that on the previous front brake job (Brown Toyota) the shims were not put back in, (which caused the pads to wear badly) and the rotors were over turned. We needed new rotors as well as pads. The Brown brake job only lasted 5,000 miles and about six months. We " any of the other things they said we "needed" done. Read on.... At the same time of the Brown brake job, Jason told my son, (who is not well versed in cars and looks like a novice, very bookish) that he needed $1,600 worth of other work done: 1. He said it had a head gasket leak, (we chose not to have them fix this and 50,000 miles later it still holds oil and there is no evidence of a head gasket leak). 2. He also said that the rear axle "fluid" was leaking on our rear breaks. Our dealership here at home in Pa. told us that on a front wheel drive car, there is no fluid in the rear axles, only grease and bearings. Jason also tried to tell me that this leak had something to do with some cracked rear axle "boots" (which don't exist on the back I believe. I thought at first that he was talking about our front CV boots, which we had replaced before the trip out west, and asked him if he was talking about these and he said "no, the rear ones". 3. He also said that the power steering fluid was leaking onto the timing belt and we needed a new timing belt, because of this (the timing belt was one of the thingse had had replaced before the drive out west, but our apparently our dealer in Pa. failed to put a sticker under the hood showing that). A year later we did have to have the power steering leak fixed, but our dealership said that the fluid wasn't () drip onto the timing belt. I did complain directly to Brent Brown himself (this was about three years ago, before I knew about this site) after we needed to have the front brakes redone in half a year, and he did refund us some money, over $100. Not the full amount of the brake job, however. More