Larry H. Miller Chrysler Jeep Dodge Provo - Service Center

The service department is slow from start to ending . They do have treats in the waiting room . They do have treats in the waiting room . More

The young man who assisted me, I believe it was Jacob Standing, helped me out and was very kind. I had informed him that I was on my way to the hospital to be with my son in the ICU. He made sure I was t Standing, helped me out and was very kind. I had informed him that I was on my way to the hospital to be with my son in the ICU. He made sure I was taken care of right away. He also helped me with the low batteries in my key fob. He helped make a stressful day less stressful for me. More

I debated giving them 4 stars, but in the long run decided on 3 because I still have a check engine light issue. Overall I don’t regret bringing my car to them though and would probably recommend them decided on 3 because I still have a check engine light issue. Overall I don’t regret bringing my car to them though and would probably recommend them to others. On the positive side. Their service assistant was really great and worked with me to figure out the work that needed to be completed. They were able to get it back running at least and the work they did on the suspension felt great. On the negative it smelled awful when I got it back. They left tools sitting on the passenger seat, there is a piece of trim on the side of the drivers seat that is broken and hanging (wasn’t that way when it was sent to them) and the check engine light turned back on a mile away from the shop. So although it runs, I still can’t register it after dumping over $5000 into it. I’d still recommend this shop though because I do feel like they were honest in the items they diagnosed and replaced. And even checked and recommended NOT to do some items I thought for sure it needed. I wasn’t able to pick it up until after closing time so they won’t be able to respond until after the long weekend. Hopefully the aforementioned issues can be addressed and corrected when they get back in the shop. More