Larry H. Miller Chrysler Jeep Dodge Provo - Service Center

The service dept was fine with changing our 16 spark plugs but we had to go back the next day with a new check engine light code. They said the code was there the day before. They hadn’t said anything plugs but we had to go back the next day with a new check engine light code. They said the code was there the day before. They hadn’t said anything about that code. I was pissed. We took the vehicle back home and checked the vehicle ourselves. They probably didn’t put the vehicle back together right. We found a loose part and fixed it ourselves. It was right by the plugs. We won’t be going back More

Most of the time the service has been good a bit slow but I was happy but this time I was told my tires were in and I waited 1&1/2 hours to be asked what tires I wanted and then told they did not have them , I was happy but this time I was told my tires were in and I waited 1&1/2 hours to be asked what tires I wanted and then told they did not have them , terrible communication and not happy I waisted an hour and half to find out they didn’t have them and I have to come back , next time I will ck my self and leave it up to the staff , not happy More

Got me in on time for an oil change and had time to do my emissions that I didn’t have scheduled. emissions that I didn’t have scheduled. More

Horrible service. Took 2 weeks, and a lot of dismissive conversations, for them to diagnose that I need a new battery. Took 2 weeks, and a lot of dismissive conversations, for them to diagnose that I need a new battery. More

This dealership claims to offer a service experience that only they can provide and that it’s above expectations. This claim is made in writing on their web page. They will not actually provide that level o only they can provide and that it’s above expectations. This claim is made in writing on their web page. They will not actually provide that level of service. They are actually ducking our calls and thus are providing ANY service. I’m only able to rate that as ZERO STARS. It’s their time and our expense as they want it on-site for 3 days to even diagnose it, let alone fix it. They don’t deserve your business in selling you a vehicle that they will NOT service. More

They've had my car for a month now, and I'm still waiting with no clear ETA. I tried calling, and I was put on hold while they page the service advisor to pick up the phone. 5 minutes later I'm greeted by th with no clear ETA. I tried calling, and I was put on hold while they page the service advisor to pick up the phone. 5 minutes later I'm greeted by the same person, and put on hold again so hopefully the service advisor will pick up the phone. No luck, and I'm greeted a third time by the same person. She says she will go try to find the service advisor and I'm put on hold for 20 minutes and counting. I was told that the policy is that they have to have the car at the dealership from the day that I bring the car in for service, is there no scheduling? I understand that the technicians need to be able to have time to work on the vehicles, but what do yhe customers do in the meantime? I'm losing 3 hours a day by taking the bus, and I'm exhausted and infuriated. I hope I'm just unlucky and this isn't something they do to every customer. They need to change their policies, operating procedures, management or something because this is ridiculous. More

Worst Experience Ever!!! No communication, over charged, and they more or less blackmailed me into paying for something I never approved. I was supposed have my vehicle covered for their extended warranty ( and they more or less blackmailed me into paying for something I never approved. I was supposed have my vehicle covered for their extended warranty (not through Dodge) that I paid $3.000 for. My radio went out and I was not told about paying any deductible which was supposed to cover everything bumper to bumper. Additionally, I was in the dealership at 7:30am and it was only supposed to take a few hours to replace. The guy even told me I could wait, but I had a few things to do. Big mistake as I was unable to reach them at that point. I had to call over a dozen times to find out what was going on before I finally reached someone about 4PM, and even then they said it would be the end of the day. I ended up missing work due to their compete lack of communication. Then after the fact when I went to pick it and they had already replaced the radio, they said I had to pay $100 which I was never told about. When I told them I was very upset because I was told about the additional cost, the fact I now lost a day of work, and how incompetent they were in letting me know what was going on, they said I had to either pay the money or they would not release my vehicle. Unbelievable!!! I tried reaching out to both the service manager and the general manager with no response. I don't know what I was thinking because of another experience with them, but I had to bring my vehicle in for an oil change a few months ago and they ripped up my front seat probably with one there service guys with a screw driver in his back pocket. I noticed it immediately and told them before I even left. I showed it to them and they said they were going to fix it, but again it took a few days to reach them and they then denied they damaged the seat and wouldn't pay to fix it. I would never recommend working with this dealership again as this is clearly a bate and switch tactic, and they don't even know the first thing about customer service. More

Wyatt, the sales rep, got me a great deal on my van and trade-in. He had all the paperwork ready when I got there because I drove from Colorado. Smoothest buy I’ve ever had!! trade-in. He had all the paperwork ready when I got there because I drove from Colorado. Smoothest buy I’ve ever had!! More