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Somersworth Nissan
Somersworth, NH
609 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 609 reviews
November 10, 2025
Experience is overall very good, they were great at listening to my needs and wants. Worked well with me as a first time buyer. They didn’t try to over sell anything to me and were very polite. listening to my needs and wants. Worked well with me as a first time buyer. They didn’t try to over sell anything to me and were very polite. More
by Elle
Employees Worked With
Jamie, Kyle
October 31, 2025
Bought a car at the dealership. After a mid-communication on the test drive, no complaints. Friendly, up front price, no surprises with all of the steps. Good job! After a mid-communication on the test drive, no complaints. Friendly, up front price, no surprises with all of the steps. Good job! More
by Brandtgolfer
Employees Worked With
Feyd Bluth
October 20, 2025
Entire place is horrible. "Service" is a joke, a scam taking money from innocent people. I went 12/24 to have brakes done. They either don't know how to do a brake job because "Service" is a joke, a scam taking money from innocent people. I went 12/24 to have brakes done. They either don't know how to do a brake job because grease are all over my front brakes. They drenched grease on it that almost a yr later my front brakes squeak. I went to try to get it resolved Travis went in my face him and the new service manager Lynda Cutter kicked my daughter out..yes, you read that right. As I looked into it and the receipts they charged me for things I never knew I was getting done on my car. How many Rotars do you need? Dec, March, April.. new Rotars..yet problem wasn't fixed. These people charge for "environment fees" they told me my brakes were the lower control arm. I was in there they told another customer the same thing..it was my brakes drenched in grease...so much that it can't pass inspection. The service director Lynda told me the brakes were the back up camera. These people have zero respect for you. I have paid around 1k at Nissan. A 2nd opinion, getting them done. Because of Nissan it cost me over 2k. Don't be like me. Nissan needs to take responsibility and pay for what they never did repair and only made worse. More
by amanda
Employees Worked With
Trevor baker-Small
October 13, 2025
Bought a vehicle from them and before my 20 day tag even expired it was in the shop for cam phasers. Brought it to a manufacturer dealer to have them fixed and was going to use my extended warranty. Called expired it was in the shop for cam phasers. Brought it to a manufacturer dealer to have them fixed and was going to use my extended warranty. Called the warranty company and it wasn’t active due to the dealer not paying for it!! Nissan contacted the warranty company and got it active, the warranty company paid for the repair which was $5,000 but had told the manufacturer service department they felt pressured and were unsure of the exact priced needing to be paid. Fast forward two weeks. Get my car back for three days and something else goes wrong (thought maybe it was from the repairs before but it was completely different) the turbo coolant lines and manifolds need to be replaced both of which were NOT touched during the cam phaser repair and was reassured they’ve been needing to be replaced. That is estimated at $2,700. Now the car can not be driver because it is losing coolant way to fast and with blow the engine. Emailed Nissan asking them to do what is right with my lawyer cc’d i case they did not do the right thing (did not have anything started legally with lawyer, just for record incase it went south) and they responded with we need to part ways. No offer of help nothing. Stay far away for used vehicle. More
by Patchhaleigh
Employees Worked With
Luke
August 19, 2025
Leyd let us know he was rather new to the dealership but you couldn't tell. He was courteous, prompt and funny. Answered all our questions and was not pushy at all. Great communication with General Sales you couldn't tell. He was courteous, prompt and funny. Answered all our questions and was not pushy at all. Great communication with General Sales Manager, Trevor. He was able to work around my schedule to set up for a closing as quickly as possible. Thanks to everyone involved for a great experience once again. More
by Dennis
Employees Worked With
Leyd blouth, Trevor Baker-Small
June 22, 2025
3 weeks later, I am still waiting for my refund. I was not told my deposit was non-refundable. I went to another dealer and got a better deal and better choice of colors.. I was yelled at, berate I was not told my deposit was non-refundable. I went to another dealer and got a better deal and better choice of colors.. I was yelled at, berated, and abused on the phone when I called to say I had changed my mind. I am now feeling betrayed and untrusting, in addition to being out $2500,00, Technically legal (swindle), but morally abhorrent and ethically bankrupt. Enjoy the spoils of business, Mr. Brenden Forget! You would have made a lot more off a loyal customer with 20 years of doing business with you. Not very smart business practice! I am banned from that dealership for asking for my deposit back. I would not feel safe entering the building without a police escort! More
by Rebeccabeal.home
Employees Worked With
Brenden Forget
June 09, 2025
I am devastated and confused. I have done business for over 20 years with Somersworth Nissan. I have trusted them to keep me and my car safe and functional. I have bought 3 veh I have done business for over 20 years with Somersworth Nissan. I have trusted them to keep me and my car safe and functional. I have bought 3 vehicles from them. I used their service department exclusively. I recently put a deposit on a new car. I visited another dealership and changed my mind...nice color and a better deal. When I called Somersworth Nissan to tell them I would not be buying their car, they said my deposit was nonrefundable. I was given not any paperwork except a receipt for my deposit. I never took the car off the lot. I did not put insurance on it. The worst part of this situation is that the service manager treated me shamefully. He yelled at me over the phone and berated me so badly that I was in tears. I took Dana with me when I went back to Somersworth Nissan because I felt unsafe. We were told that he would not talk to us and we had to make an appointment. After 2 hours of waiting, Dana knocked on the sales manager's door and said we had to leave for graduation. He was rudely yelled at, "I told you to leave 2 hours ago." When we were leaving the store, the sales manager yelled at us over the intercom to "Leave the store immediately or they would call the police to have us removed." All this because I waited politely to get my refund. This is the kind of behavior that destroys the reputation of a business and gives car salesmen a bad rap. If you have any influence at Somersworth Nissan, please let them know that you think their behavior was unprofessional, unethical, and possibly illegal. More
by Rebeccabeal.home
Employees Worked With
Brenden Forget
April 26, 2025
I purchased my vehicle from Somersworth Nissan on April 14th, 2025. Just two days later, the battery warning light began turning on intermittently. Concerned, I called the dealership—something I was specif 14th, 2025. Just two days later, the battery warning light began turning on intermittently. Concerned, I called the dealership—something I was specifically encouraged to do by three different managers during the purchase process should any issues arise. When I reached out, I was connected to the General Manager, Trevor Baker. Unfortunately, my conversation with him was far from helpful. He dismissed my concern, saying, “If it runs OK, it’s not a problem,” and added, “If it’s the battery, we’re not paying for that—you only have the 30-day powertrain replacements.” He even suggested it “could be a dummy light,” further minimizing the issue. I explained that I transport elderly individuals for work, as well as my grandchildren, and expressed my concern about a potential breakdown. I asked if the dealership would cover a tow if something happened. His response was, “Do you have AAA?”—a comment that felt both dismissive and insensitive. I wasn’t asking for a guarantee—just a simple check to ensure there was no serious issue. During the purchase, we were reassured multiple times by management that we could reach out with any concerns. After my interaction with Trevor, it’s clear those promises were hollow. It makes me wonder if I would have been treated differently had my husband made the call instead. Eventually, Trevor scheduled an appointment for the following day. The service department, in contrast, was excellent. They thoroughly inspected the battery, terminals, alternator, and related systems. The service advisor reassured me that I did the right thing by calling and that the vehicle appeared to be in good shape. That said, I will not be returning to Somersworth Nissan for any future service. The way I was treated by Trevor Baker and the apparent disregard for customer care at the management level was unprofessional and disappointing. I expected better. P.S The salesmen are the best! It’s my opinion that without them they wouldn’t have a business. Mary D. Waterboro More
by mary Waterboro
Employees Worked With
Trevor Baker
March 27, 2025
We had a wonderful car shopping/buying experience with Mike Mowry. Our lease was ending and we needed to get into a new vehicle pretty quickly and Mike made the process very simple and seamless. We had th Mike Mowry. Our lease was ending and we needed to get into a new vehicle pretty quickly and Mike made the process very simple and seamless. We had the added bonus of working with Trevor and Dustin as well- they were all so very helpful and delightful to work with! More
by Jdipirro
Employees Worked With
Mike Mowry, Trevor, Dustin
