Sonju Chevrolet Chrysler Dodge Ford GMC Jeep RAM

Do not purchase anything!! Purchased a 2018 Silverado ($48,000) and also purchased their auto butler warranty along with it ($2,000). Brought vehicle in for the auto butler serv Purchased a 2018 Silverado ($48,000) and also purchased their auto butler warranty along with it ($2,000). Brought vehicle in for the auto butler service, vehicle was returned with wax residue still visible and scratches and gouges in exterior paint. They will not do anything to fix their mistake and will not own up to anything.POOR customer service!! This was a brand new truck with few miles, there were no scratches on it when brought to them for a service that I had to pay extra for. More

took 3 months for repair This used to be a decent place for service until the last few years. We bought 2 trucks in 2013 which I have to say was the longest and most painful s This used to be a decent place for service until the last few years. We bought 2 trucks in 2013 which I have to say was the longest and most painful sales experience I have ever had. The trucks however seemed good. That is until late march of this year when I brought mine in for a concern that was not acknowledged. I brought it back mid april and then except for a few days when the dealer tried to return it with the problem not fixed they had it continuously until mid August. The problem was eventually fixed and I only had to go back once more a week later to fix a coolant leak. Thankfully the loss of my vehicle occurred during mainly the summer as I could not imagine having this happen during the winter. Their loaner cars would not have been able to get out of my driveway. I did have to rent a car for 2 weeks as a loaner was not available. I understand warranty work is a different process and may take longer due to needing permission from the manufacturer for repair but I do think april to august was really too long here. This is not the first issue we have had recently with this service department but they have been fairly minor. However this is now the last. More

don't buy here - stay in duluth I brought a 2007 Dodge ram. They lied on the total price and the interest rate. Beware. Stay in Duluth, better people and better service. I brought a 2007 Dodge ram. They lied on the total price and the interest rate. Beware. Stay in Duluth, better people and better service. More

I met with sales person Nick Follmer to purchase a used car. He asked me questions to find out what I was looking for and showed me the vehicles that would be best for me. I did purchase a 2003 GMC Sonoma, car. He asked me questions to find out what I was looking for and showed me the vehicles that would be best for me. I did purchase a 2003 GMC Sonoma, which he recommended and was what I was looking for. Nick was very helpful and gracious for the purchase. Overall, it was a very satisfying experience, quick, with no hassles. I would recommend Nick to all of my friends. Thank you, More

I was looking for a specific vehicle and contacted many Ford Dealers all over the midwest. When I called on Sonju Ford, I was met with a friendly smile, and handshake and a cup of coffee! Matt listened Ford Dealers all over the midwest. When I called on Sonju Ford, I was met with a friendly smile, and handshake and a cup of coffee! Matt listened very well throughout the process. He showed me the vehicle that he thought would be a good fit for me, and it was! My search for a new vehicle ended with Matt at Sonju Ford. There was no 'run-around', it was quick and easy. Matt was very personable, and I met the business manager, the dealership manager, and one of the owner's! They ALL cared about my car buying experience and really APPRECIATED my business. Matt answered all of my questions quickly and honestly. It was a pleasure to work with Matt! I received a great price on my new vehicle. The financing process and paperwork was quick and easy. The friendliness, professionalism, communication, courtesy, and honesty will bring me back to Sonju Ford when I buy my next vehicle. I would recommend Sonju Ford to my friends and family! More