Sonora Ford Subaru

Excellent customer service. I spoke with the Service Manager and gave him kudos for the friendliness, efficiency and attention to detail. I spoke with the Service Manager and gave him kudos for the friendliness, efficiency and attention to detail. More

A lucky Ford Service Department mechanic recently discovered a "well-developed rodent nest" under the hood of my 2017 Escape. The engine light had activated, and my car shook hard with chuka-chuka-ch discovered a "well-developed rodent nest" under the hood of my 2017 Escape. The engine light had activated, and my car shook hard with chuka-chuka-chuka noises. Turned it off. Called Ford. Found a tow. Was on my way. The excellent communication, friendly, professional staff - especially the service agent - Heath Hill, I believe, made the $1000+ damage the little buggers did less painful. From the point of having my car towed down the hill from Groveland, to the young man sent to shuttle me down the hill two days later for pickup, the experience was positive. But then it always has been, each time I've had to engage with the service department. Like most women, I HATE car troubles. I once had a plaque above my desk that read "If it has tires or testicles, it's going to give you trouble." I can happily proclaim the second half of that statement in this instance was not true. The staff is "women-friendly" and not at all condescending or intimidating. I give my car regular maintenance, and have never had an issue with it. All of this is why I give SFSD a five-star rating time and time again. What could make it better? Oh, how I wish SFSD would bring back the complimentary car wash. (:>) More

I was very pleased with the service department at Sonora Ford. My Ford Explorer had a serious transmission problem and the service department worked very hard to fix the problem and they kept me informed ab Ford. My Ford Explorer had a serious transmission problem and the service department worked very hard to fix the problem and they kept me informed about what was happening to my car..They gave me a loaner car that was great. I will continue to use Sonora Ford/ Subaru for any car service. More

Great sales team ! Easy purchase for me! I shopped for two years and ended back at Sonora Subaru because of their willingness to help me. Easy purchase for me! I shopped for two years and ended back at Sonora Subaru because of their willingness to help me. More

Zero should be a choice. Gave them a second chance after purchasing a Focus in 2016. I was promised a better experience but so far it's turning out about the same. Of cour Gave them a second chance after purchasing a Focus in 2016. I was promised a better experience but so far it's turning out about the same. Of course when I take the car in the salesman and general manager who made that promise were no where to be found. AWD went out one week after purchase and had to replace 2 worn rear tires one month after purchase. Customer service sucks and the service manager is nothing but a big bully. More

Everyone was very nice, treated us good. I would highly recommend. Everyone was very professional I would highly recommend. Everyone was very professional More

Dealership was able to meet all of the expectations that I was looking for in my subaru crosstrek and the sales team made me a loyal customer for life. I was looking for in my subaru crosstrek and the sales team made me a loyal customer for life. More

This was for the most part a routine oil changes and auto check up.The work was completed in the given time and I was on my way. check up.The work was completed in the given time and I was on my way. More

I recently had my f350 serviced at the Sonora Ford Subaru dealership. The staff was very friendly as well as very professional. I would definitely recommend this dealership for their service and repair ser dealership. The staff was very friendly as well as very professional. I would definitely recommend this dealership for their service and repair services. More

They where helpful and no high presser sales attitude. the sales person explained all the Feachers of the car. the sales person explained all the Feachers of the car. More