South Hills Toyota

Rude and unprofessional The service advisor is completely unprofessional and unreliable. She was rude with her tone, language and attitude. It was obvious that she wasn't c The service advisor is completely unprofessional and unreliable. She was rude with her tone, language and attitude. It was obvious that she wasn't customer focused.. Once the vehicle was in the shop she made excuses and changed her story about when the vehicle would be ready... Clearly they don't value their customers and they don't teach professional communication to the staff.. You don't want to be dependent on this shop for maintenance and service. You can't trust them, plain and simple. More

South hills toyota If you need a salesman at south hills toyota then make sure you deal with Greg! I have had many salesmans that just try to get you off the phone or wh If you need a salesman at south hills toyota then make sure you deal with Greg! I have had many salesmans that just try to get you off the phone or when they realize your not there trying to buy a 60,000 dollar truck then they don't have the time for you. Not Greg! He helped me and went out of his way even when it wasn't benefiting him or the dealership in any way! A great salesman and a great person! Make sure you deal with Greg! (I do not even know Greg what so ever. Couldn't even walk into south hills toyota and point him out but the guy really went out of his way to help someone in need. Awesome! You don't find that too often these days) More

Service advisors are rude Both male advisors are rude. Griff left us and was never back to help. Robert then helped but a miscommunication happened and he became rude& condesce Both male advisors are rude. Griff left us and was never back to help. Robert then helped but a miscommunication happened and he became rude& condescending. More

terrible service department They caused damage to my truck and told me since the parts I bought were aftermarket they didn't have to replace them. They cut wires on the back of t They caused damage to my truck and told me since the parts I bought were aftermarket they didn't have to replace them. They cut wires on the back of the motor which caused a check engine light to come on. Tore a c.v boot when removing and didn't replace it and the list goes on. I actually had to turn it in to my insurance company. More

finance dept a nightmare Easy enough to buy car but dont think about cancelling your extended insurances. Nightmare to get refund back. Multiple calls, visits and still got th Easy enough to buy car but dont think about cancelling your extended insurances. Nightmare to get refund back. Multiple calls, visits and still got the run around from people who didnt do their job! Had to take it to the top manager to be rectified and he was very nice and satisfied our complaint. More

Delivery issue My new Avalon had some marks in the paint on the hood. Talked to Jeff and he had me bring in my car that same day and corrected the problem as soon as My new Avalon had some marks in the paint on the hood. Talked to Jeff and he had me bring in my car that same day and corrected the problem as soon as I arrived. I've never experienced such quick service with any other dealer I've ever dealt with. More

Went in to have a key matched up on my Toyota. The service department could not get the key to sync with the vehicle but still charged $50. Didn't offer any real explanation of the problem, only stat service department could not get the key to sync with the vehicle but still charged $50. Didn't offer any real explanation of the problem, only stated that they seem to have lots of problems syncing keys that don't come out of their parts department, which, by the way, wanted another $200 to get a key and fob from them. Obviously nothing is free but it's a five minute task and they obviously don't think long term. My vehicle is coming up on 60K miles which is a pretty big service milestone. You can guess where I won't be taking it for service. More

Where do I start, I bought a 2004 Honda Accord brand new off of these guys in November 2003. My wife took the car there for its annual inspection with approximately 8,000 miles on it. What can be wrong with off of these guys in November 2003. My wife took the car there for its annual inspection with approximately 8,000 miles on it. What can be wrong with a new car with 8,000 miles? Service advisor (a female) told my wife that the front and back brakes needed replaced as well as the rotors. My wife trusted the service advisor and had them replace as they had advised. I am in my mid 40's and have driven cars 30,000 miles before replacing brakes and rotors. I am no mechanic but felt they made unneccesary repairs that were done for no other reason than to make money for the dealership. I did not contact this dealer again until 5 years later. In October 2009 the backlighting on my radio and heater/ac controls went dark. I called the dealer and was told it would be $90 to diagnose the problem plus parts and labor to repair. The service advisor was very adamant about the fact that I was going to pay $90 regardless of wether they fixed it or not. Again I did not feel comfortable taking my car to this dealer for the repairs and the problem was something I had learned to live with and the Honda is not the primary family car so it only inconvenienced me. About a year later I googled the problem and found it was a known defect with literally hundreds of posts and in fact Honda had actually extended coverage to fix the problem until 100,000 miles or 7yrs, The service advisor had to know this as it was common knowledge but again I guess they wanted their $90 diagnostic fee to diagnose a problem that should be covered and is well known. When I called these guys after finding out the truth they told me it was unfortunate and that I am now out of warranty and the circuit board would cost $203 plus labor. I did not repair. In the fall of 2012 my A/C failed and then in February 2013 my turn signal stopped working. I had my local mechanic look at the turn signal and he said it was a relay in the steering column and that the dealer is best equipped to fix. I reluctantly took my car to these guys again, they fixed the relay without problem and I asked them to check the A/C as well. They said the car would not accept a charge and that the condenser was "clogged" and needed replaced. I paid $120 for them to tell me this($90 diagnostic plus $30 for a charge that did not charge) They did not have condenser/dryer in stock and wanted me to pay in advance for the part prior to repair. This should have been the biggest red flag as I don't even pay the guys who cut my grass in advance. I paid for the parts but could not keep my appointment because the dealer is not convenient to my work. I took it to my local mechanic who found it was the compressor not the condenser/dryer that was bad. He said the car would not accept a charge because it did not need one, the compressor was not working. Replaced the compressor and it is working fine. Now I am trying to get my money back for parts I did not need. My local mechanic told me this a trick to get you to pay parts and labor for a condenser/dryer and then the service advisor will come back to you after replacing and tell you the condenser/dryer caused the compressor to fail and needs replaced as well. I am not writing this to bash Honda as my family has had an Accord since 1994 with little to no trouble. Very reliable cars with excellent value and resale. I would consider buying one again but never from Washington Auto Mall, if you do get your service done elsewhere. The moral of this story is to find a good local mechanic that you trust and stick with them. Don't let these guys touch your car unless you like getting lied to and paying for repairs that don't need done. More

Only thing I don't like this dealership is when they certified car which means everthing is check and ready to go, but when I purchased this honda pilot fog lights is not working, alingment is not done, certified car which means everthing is check and ready to go, but when I purchased this honda pilot fog lights is not working, alingment is not done, interior detail not clean enough and a mess up passenge r rubber thing More

I had to speak to the service manager and he in turn had to speak with the district manger to solve my problem. The service tech was not willing to be helpful and was not pleased when I requested to speak to speak with the district manger to solve my problem. The service tech was not willing to be helpful and was not pleased when I requested to speak with the manager. When they finally decided the service tech (Josh) called and informed me that the part had to come from Japan! After speaking with two other dealers, I was able to determine that the part was available in four cities within a 300 mile radius and could have been shipped over night with out a problem. The service was poor and the tech did not try to help me get the repair accomplished. More