South Hills Toyota - Service Center

I had an appointment today for an oil change tire rotation a key fob and them to fix my wireless charger in the truck they told me that they couldn’t do the key fob or wireless charger because they d rotation a key fob and them to fix my wireless charger in the truck they told me that they couldn’t do the key fob or wireless charger because they don’t fix wireless chargers and I had to make an appointment for the other side to get a key fob and have it programmed. I would think that the service department should be able to “service “ any part of a Toyota vehicle. They told me I was scheduled with express I didn’t schedule with express but with that being said I would think in express an oil change and tire rotation should NOT ever take 2 plus hours. Biggest xxxxshow ever. More

This is the 2nd time my vehicle has been into the shop for just basic work and this is the 2nd time that I was never called to let me know my vehicle was finished. The paper said they called me at 9:45. I for just basic work and this is the 2nd time that I was never called to let me know my vehicle was finished. The paper said they called me at 9:45. I had no phone call other than the one at 8:43 where they wanted me to purchase new tires. If you use the messenger service they say they want you to communicate on they just ignore you. If you call, you get a voicemail. Communication is lacking, other than the messages I received weekly telling me my car service is overdue. All they want is $$$$$$. More

Courtesy, friendly staff. Amy was very helpful. Gave me a ride to rental car agency. My car was ready the next day. Amy was very helpful. Gave me a ride to rental car agency. My car was ready the next day. More

From service parts and sales this dealership excels in all aspects earning my confidence and respect as being one of the most honest and hardworking dealerships in this area. all aspects earning my confidence and respect as being one of the most honest and hardworking dealerships in this area. More

I had an appointment scheduled where I needed a replacement for a recalled product, oil change, and standard maintenance. When I arrived at the dealer they told me they didn't have the part ordered replacement for a recalled product, oil change, and standard maintenance. When I arrived at the dealer they told me they didn't have the part ordered or a tech to do it (then why tell me to come in at that time?). I was upset because I had to reschedule the appointment. Once because my daughter had to go to the ER and once because they needed a tech to do my recall replacement. When I brought this up, the customer service lady said, "Oh, well that's not our fault your daughter had to go to the ER." Yup, wasn't mine either. Great customer service, 0/10, two thumbs waaaaaay down. More

Always friendly and prompt response to any service needs. Have been happy with everything I’ve needed to have done. Have been happy with everything I’ve needed to have done. More

We have been getting our cars serviced there for years. Recently, told that I needed tires to pass inspection. Asked service if they price match since I read this on Toyota website. He said yes, same tires Recently, told that I needed tires to pass inspection. Asked service if they price match since I read this on Toyota website. He said yes, same tires in writing. Walmart had same tires, brought quote in writing in when picking up car. Service said looks good but parts had to approve it. Parts guy said not same tire, refused to price match. Clearly, we’re same tires. We are equal distance from another dealer. May have to switch. Wife’s car needs tires, will go elsewhere. More