South Hills Toyota - Service Center

Went in to have a key matched up on my Toyota. The service department could not get the key to sync with the vehicle but still charged $50. Didn't offer any real explanation of the problem, only stat service department could not get the key to sync with the vehicle but still charged $50. Didn't offer any real explanation of the problem, only stated that they seem to have lots of problems syncing keys that don't come out of their parts department, which, by the way, wanted another $200 to get a key and fob from them. Obviously nothing is free but it's a five minute task and they obviously don't think long term. My vehicle is coming up on 60K miles which is a pretty big service milestone. You can guess where I won't be taking it for service. More

Where do I start, I bought a 2004 Honda Accord brand new off of these guys in November 2003. My wife took the car there for its annual inspection with approximately 8,000 miles on it. What can be wrong with off of these guys in November 2003. My wife took the car there for its annual inspection with approximately 8,000 miles on it. What can be wrong with a new car with 8,000 miles? Service advisor (a female) told my wife that the front and back brakes needed replaced as well as the rotors. My wife trusted the service advisor and had them replace as they had advised. I am in my mid 40's and have driven cars 30,000 miles before replacing brakes and rotors. I am no mechanic but felt they made unneccesary repairs that were done for no other reason than to make money for the dealership. I did not contact this dealer again until 5 years later. In October 2009 the backlighting on my radio and heater/ac controls went dark. I called the dealer and was told it would be $90 to diagnose the problem plus parts and labor to repair. The service advisor was very adamant about the fact that I was going to pay $90 regardless of wether they fixed it or not. Again I did not feel comfortable taking my car to this dealer for the repairs and the problem was something I had learned to live with and the Honda is not the primary family car so it only inconvenienced me. About a year later I googled the problem and found it was a known defect with literally hundreds of posts and in fact Honda had actually extended coverage to fix the problem until 100,000 miles or 7yrs, The service advisor had to know this as it was common knowledge but again I guess they wanted their $90 diagnostic fee to diagnose a problem that should be covered and is well known. When I called these guys after finding out the truth they told me it was unfortunate and that I am now out of warranty and the circuit board would cost $203 plus labor. I did not repair. In the fall of 2012 my A/C failed and then in February 2013 my turn signal stopped working. I had my local mechanic look at the turn signal and he said it was a relay in the steering column and that the dealer is best equipped to fix. I reluctantly took my car to these guys again, they fixed the relay without problem and I asked them to check the A/C as well. They said the car would not accept a charge and that the condenser was "clogged" and needed replaced. I paid $120 for them to tell me this($90 diagnostic plus $30 for a charge that did not charge) They did not have condenser/dryer in stock and wanted me to pay in advance for the part prior to repair. This should have been the biggest red flag as I don't even pay the guys who cut my grass in advance. I paid for the parts but could not keep my appointment because the dealer is not convenient to my work. I took it to my local mechanic who found it was the compressor not the condenser/dryer that was bad. He said the car would not accept a charge because it did not need one, the compressor was not working. Replaced the compressor and it is working fine. Now I am trying to get my money back for parts I did not need. My local mechanic told me this a trick to get you to pay parts and labor for a condenser/dryer and then the service advisor will come back to you after replacing and tell you the condenser/dryer caused the compressor to fail and needs replaced as well. I am not writing this to bash Honda as my family has had an Accord since 1994 with little to no trouble. Very reliable cars with excellent value and resale. I would consider buying one again but never from Washington Auto Mall, if you do get your service done elsewhere. The moral of this story is to find a good local mechanic that you trust and stick with them. Don't let these guys touch your car unless you like getting lied to and paying for repairs that don't need done. More

I had to speak to the service manager and he in turn had to speak with the district manger to solve my problem. The service tech was not willing to be helpful and was not pleased when I requested to speak to speak with the district manger to solve my problem. The service tech was not willing to be helpful and was not pleased when I requested to speak with the manager. When they finally decided the service tech (Josh) called and informed me that the part had to come from Japan! After speaking with two other dealers, I was able to determine that the part was available in four cities within a 300 mile radius and could have been shipped over night with out a problem. The service was poor and the tech did not try to help me get the repair accomplished. More

I took my Corolla to this dealership for scheduled maintenance recently. The staff was friendly, courteous, and professional. I was having an unrelated issue with the trunk, and they took the time maintenance recently. The staff was friendly, courteous, and professional. I was having an unrelated issue with the trunk, and they took the time to inspect and correct that issue as well. I would recommend this dealership. More