South Pointe Honda

On-site staff is very kind and competent. However, service is a mess because they have to use a call center for scheduling and they tend to get overbooked. Remote call centers cannot realisti However, service is a mess because they have to use a call center for scheduling and they tend to get overbooked. Remote call centers cannot realistically understand how to efficiently schedule service. It also seems they may need to be allowed to hire more service technicians. I dropped off my car at 7am on a Tuesday and was called around 2pm and told it might take until Friday to complete the recall service. Note, this recall repair had been estimated as a 2 hour repair. We rescheduled for 2 weeks later, and the kind staff was able to prioritize me that day, and completed the job. However I was told they were not completing other recalls that day because they were still behind. Mine would be completed because arrangements had been made. At previous routine maintenance for either of our 2 Hondas, it is typically a 2+ hour wait. I know dealerships are limited by corporate, and corporate needs to realize they need to provide more resources and employees so local dealerships can manage their own scheduling and service more efficiently. These are good people, working hard and doing their best, and their hands seem to be tied with minimal support from corporate standards. If Honda continues to think it’s ok to allow service to take hours, days, or more than 1 attempt to get service, I would consider purchasing a different car brand next time. I do want to thank the local service manager for taking a bad experience and making it right. More

Chris Buck was an excellent service representative. Very professional, knowledgeable and timely. Great team and dealership. Very professional, knowledgeable and timely. Great team and dealership. More

Always take care of my needs, always friendly and stand behind the work performed. Very happy with my interactions. behind the work performed. Very happy with my interactions. More

I was very impressed with how the salesman and sales manager listened to my concern’s. They were very fair with my trade and gave me what I believe to be a really good deal! Everyone involved with Sout manager listened to my concern’s. They were very fair with my trade and gave me what I believe to be a really good deal! Everyone involved with South Pointe Honda was very professional and no pressure involved. I really appreciate their approach and subsequently will be a lifelong customer!! More

Absolutely incredible! !!! Will refer to our friends and families. They have great salespeople that work together !!! Will refer to our friends and families. They have great salespeople that work together More

Reliable and dedicated to serve better. They always want to give you best of customers service They always want to give you best of customers service More

We visited on two occasions before we bought. Jay Matsler was very helpful explaining everything about the vehicles we looked at and applied absolutely zero pressure during our visits. We got the Jay Matsler was very helpful explaining everything about the vehicles we looked at and applied absolutely zero pressure during our visits. We got the car we wanted at a price that was fair. That Jay took the time to go over all the controls on the car and connect both of our phones before we drove off put a cherry on top of our experience. We highly recommend the dealership and Jay to anyone interested in buying a Honda. More

April was very accommodating and thorough and informative and very nice to work with. She is awesome! and very nice to work with. She is awesome! More

service is always great at south pointe honda. thank you for taking care of my vehicle in a swift manner. thank you for taking care of my vehicle in a swift manner. More

They were perlite and helpful! They allowed us to ask our questions and Paul even went out of his way to make sure we knew other questions to ask! They allowed us to ask our questions and Paul even went out of his way to make sure we knew other questions to ask! More