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Southern Acura Newport News - Service Center
Newport News, VA
691 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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691 Reviews of Southern Acura Newport News - Service Center
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May 09, 2025
Very professional and people who work there are very friendly and engaging ensuring needs are met friendly and engaging ensuring needs are met More
by sean
Verified CustomerEmployees Worked With
May 09, 2025
We've had only excellent experiences here over the past few years. The staff is very helpful, efficient and knowledgable. few years. The staff is very helpful, efficient and knowledgable. More
by SJFRED
May 09, 2025
Excellent work performed by the service department itself. But there were other issues. (1) 3% service fee on credit cards? The most I've run into is 2%. (2) IMO, pretty aggressive parts pricing itself. But there were other issues. (1) 3% service fee on credit cards? The most I've run into is 2%. (2) IMO, pretty aggressive parts pricing (re: alternator). (3) Called on Saturday to check on vehicle, but reached an outside answering service two different times. Why didn't someone at the dealership answer my call? More
by SBOOKHH
May 08, 2025
Always a pleasure doing business with Southern Acura. Sisco is thorough from intake to release. The service desk is courteous and friendly. Thank you. Sisco is thorough from intake to release. The service desk is courteous and friendly. Thank you. More
by ftrouillet
Employees Worked With
May 08, 2025
I was disappointed that the dealership charges a service fee if you use a charge card. You all don't take checks which then leaves me the option of bringing cash.. that's really not feasible when you don't fee if you use a charge card. You all don't take checks which then leaves me the option of bringing cash.. that's really not feasible when you don't know how much a service will be. Also, no more handwashing cars and no vacuum service for the inside was also disappointing. Feel like I'm getting less and less for owning an Acura. More
by rsjkwheeler
May 08, 2025
Fast service, honored Hall Acura free oil change for life…and kept me informed multiple times while I was waiting!! life…and kept me informed multiple times while I was waiting!! More
by RICK YASKY
May 07, 2025
My experience is always excellent here. Cisco goes above and beyond to make sure my car needs are met. I have been pleased, every time I have left very satisfied with the service. Thank you Cisco goes above and beyond to make sure my car needs are met. I have been pleased, every time I have left very satisfied with the service. Thank you! More
by gabriellmcnair
Employees Worked With
Cisco
May 07, 2025
Outstanding job, I was very pleased it was fast service and they kept me infomed. and they kept me infomed. More
by F.PRYO
