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Southern Acura Newport News - Service Center
Newport News, VA
259 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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259 Reviews of Southern Acura Newport News - Service Center
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June 14, 2024
I've bought 5 new vehicles from this dealership over the years. I think that says it all. years. I think that says it all. More
by GWILL49
Verified CustomerEmployees Worked With
Helpful June 14, 2024
The Southern Dealership has changed policies that do not favor customers. Now you have to pay for a loaner and you’re not encouraged to wait for your car anymore. These are the more notable changes the com favor customers. Now you have to pay for a loaner and you’re not encouraged to wait for your car anymore. These are the more notable changes the company uses to charge/penalize customers. Where’s the loyalty to those who have trusted your organization over the years? Next you’ll charge us for the free car wash or remove that as well More
by MSPENCER7
June 12, 2024
Cisco was very attentive and he listened to all my concerns. He answered all my questions & gave his suggestions allowing me to make the final call. I have always been very pleased with the service & concerns. He answered all my questions & gave his suggestions allowing me to make the final call. I have always been very pleased with the service & dealership as a whole. Kudos Cisco!!! More
by THBEATTY
Employees Worked With
June 11, 2024
Your dealership service department is an exceptional resource. Thank you for taking care of me. resource. Thank you for taking care of me. More
by ramman812
Employees Worked With
June 10, 2024
I have been going to this location (different names at times) for 31 years. I have owned 6 Acuras from the old Integra, RSX, TSX and now TLX. It's the only car I'll ever own and the only dealer I will go times) for 31 years. I have owned 6 Acuras from the old Integra, RSX, TSX and now TLX. It's the only car I'll ever own and the only dealer I will go to. When my friends go to their dealers I tell them well you're not at Acura so there you go! More
by tobyrn
June 09, 2024
Very clean establishment they treat their customers with respect and loyalty quickly in and out respect and loyalty quickly in and out More
by Dgoddard10164
Employees Worked With
June 07, 2024
Excellent service, they explain everything clearly. I wish they took checks for payment, it would be more convenient if they did. I wish they took checks for payment, it would be more convenient if they did. More
by neiowan
Employees Worked With
June 06, 2024
Excellent service from start to finish! Brief story I came in from Maryland in every light on my dashboard was lit up on a Sunday afternoon. I immediately came in with my infant newborn g Brief story I came in from Maryland in every light on my dashboard was lit up on a Sunday afternoon. I immediately came in with my infant newborn grandson, panicking because I was out of town and only in town for a short period of time and I could not travel with this vehicle in these hot weather conditions with the newborn baby, The service advisor assisted me immediately even though he was swomped with other vehicles that also needed repair. He told me that i could leave my car and he offered me a ride to my daughter's house which is right around the corner, he kept me updated on all the the repairs that were being performed. Offered to pick me up and go over the bill. Also, when I arrived my car was clean inside and out. I couldn't ask for anything better he. Also cleared out some recalls that were sitting on my car for a couple of months as well. The service was beyond my expectations! Even the shuttle driver that picked me up was extremely nice, friendly and had excellent customer service. Even though I reside in Maryland I would recommend my acura being serviced at this location! (Plus, I get to see my babies) it's a win win! Thank you to all that played a part in relieving my anxiety and not pushing me away. All 10's! I am completely satisfied with everything!! Cisco is the best, give that man a raise!!!! More
by Joye G from Southern Maryland
June 05, 2024
Love this dealership, always clean and the staff is always friendly. I bought my car from here and anything I need to get done I take it here and no where else. Cisco in the service department is so he always friendly. I bought my car from here and anything I need to get done I take it here and no where else. Cisco in the service department is so helpful and very knowledgable. More
by CORDEROSTEVEN51
June 05, 2024
Very pleased with all personnel, especially Kevin. Knowledge and articulation. Made sure I was. Aware of what was performed. Work completed in a timely manner Knowledge and articulation. Made sure I was. Aware of what was performed. Work completed in a timely manner More
by NMCAVOY
Employees Worked With
